Anjana Bollegalage
Glen Waverley,VIC
Summary
Positive and energetic Customer Service Representative with extensive experience spanning across the retail, hospitality sectors. Able to use initiative and work independently, as well as collaboratively to achieve shared goals. Proven ability to ensure customer service standards are maintained in high pressure situations, and a proven track record of working in a broad range of service delivery environments. Well refined communication skills acquired through working with diverse customer base. Part-time availability, particularly seeking to work weekdays, weekends and public holidays if required.
Overview
6
6
years of professional experience
Work History
Supervisor/ Driver
Australia Post
Hobart, TAS
04.2023 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Night Fill Manager
Coles Bridgewater Tas
Bridgewater, Australia
01.2022 - 06.2024
- RF scanning
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Member
Coles Greenvale Vic
Greenvale, Australia
01.2018 - 01.2022
- Customer care service, grocery retail, and stacking
Professional Cleaner
PrimeArk Services PTY LTD
04.2018 - 12.2019
- Detail-oriented cleaning, janitorial equipment familiarity, buffing and waxing, clean driving record
Professional Cleaner
Australian Red Cross Blood Service
West Melbourne, Australia
11.2018 - 04.2019
- General cleaning
Warehouse/Factory
Lagoon Caravans
Cambellfield Vic, Australia
03.2018 - 02.2019
Customer Service
Spicy flames Sri Lankan Restaurant
Mount Waverley, Australia
04.2018 - 12.2018
- Customer service, food handling and preparation, counter handling, waitressing, coffee making
Education
Bachelor Of Civil Engineering -
Swinburne University of Technology
Melbourne, VICQualificationstraining
- G.C.E. Ordinary Level Exam (2012)
- G.C.E. Advance Level Exam (2015)
- 3rd Year civil-Engineering student -Swinburne university
Keyskillssummary
- Hard working
- Experience in customer service
- Extensive knowledge of retail services
- Excellent communicator
- High level customer service skills
- Fast typer and high computer literacy
- Understanding of POS systems
- High enthusiasm
- Opening & closing procedures
Personal Information
Date of Birth: 06/29/96
References
- Hayley Drain, Grocery Manager, Coles Greenvale victoria, +61422109318
- Jessika Murray, Store manager, Coles Greenvale Victoria, +61478561639, coles.0608.manager@coles.com.au
- Lakshan , Grocery Manager, Coles Brandon Park, Victoria ,+61426995226
- Nimendra Madampe, Woolworths Metro customer service supervisor, Abbotsford, +61420461993, Nimendramadampe93@gmail.com
- Praneeth Samaraweera, Coles Express, Nunawading, +61450441626, praneeth_89@hotmail.com
- Ashan Athukorala, primeArk Services, +61452230997, ashanathukorala123@gmail.com
Timeline
Supervisor/ Driver
Australia Post
04.2023 - 05.2024
Night Fill Manager
Coles Bridgewater Tas
01.2022 - 06.2024
Professional Cleaner
Australian Red Cross Blood Service
11.2018 - 04.2019
Professional Cleaner
PrimeArk Services PTY LTD
04.2018 - 12.2019
Customer Service
Spicy flames Sri Lankan Restaurant
04.2018 - 12.2018
Warehouse/Factory
Lagoon Caravans
03.2018 - 02.2019
Team Member
Coles Greenvale Vic
01.2018 - 01.2022
Bachelor Of Civil Engineering -
Swinburne University of Technology