Samira (Sammy) Nasser
SYDNEY OLYMPIC PARK,NSW
Summary
a motivated and reliable Psychology bachelor's student with a strong passion for the educational sector, particularly in child development. I am outgoing and social and have a problem-solving mindset. I am dedicated to continuous learning about children's growth and development and eager to broaden my theoretical practical skillset to contribute effectively to educational environments that support children's development and well-being.
Overview
7
7
years of professional experience
Work History
ACCOUNT MANAGER
ITS MANAGEMENT
07.2020 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Operator
ITS MANAGEMENT
07.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Partnered with other departments to facilitate seamless issue escalation when necessary.
Babysitter
02.2020 - 06.2020
- Played games, worked on puzzles, and read books to two boys aged 3 and 6.
- Organized and cleaned the home after activities by picking up toys and maintaining cleanliness.
- Handled conflicts between siblings effectively using conflict resolution techniques, resulting in a more peaceful playtime.
- Created a fun and educational atmosphere by incorporating age-appropriate games and outdoor activities that promoted learning while keeping children entertained.
Bar Attendant
The Palace Hotel
09.2019 - 03.2020
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Pharmacy Assistant
Iwan Budnikowsky Pharmacy
05.2018 - 03.2019
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Internship Student
Childcare Centre - Kita Käptn Kaninchen
06.2017 - 07.2017
- Gained practical experience in various areas of childcare
- Developed professional skills through hands-on experience, including skillful time management and effective communication.
- Received positive feedback from supervisors, reflecting a high level of commitment to personal growth and development during the internship program.
Education
Bachelor of Science - Psychology
Unisversity of South Australia
Online2026
Completed Grade 12 Equivalent To HSC -
STS (Statdteilschule Stellingen) High School
Hamburg, Germany07.2018
Skills
Strong verbal and written communication (bilingual)
Hygiene and Cleanliness
Confidentiality and Privacy
Documentation and Record Keeping
Teamwork and Collaboration
Goal-Oriented
Issue Resolution
Patience and Empathy
Reliability
Flexible scheduling
Personal Information
Date of Birth: 6th April 1999
Born in Hamburg, Germany
Migrated to Australia in March 2019
Holding a permanent residency and full working rights in Australia
Hobbies
I enjoy painting, arts and crafts, reading, and taking nature walks.
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
ACCOUNT MANAGER
ITS MANAGEMENT
07.2020 - Current
Customer Service Operator
ITS MANAGEMENT
07.2020 - 01.2021
Babysitter
02.2020 - 06.2020
Bar Attendant
The Palace Hotel
09.2019 - 03.2020
Pharmacy Assistant
Iwan Budnikowsky Pharmacy
05.2018 - 03.2019
Internship Student
Childcare Centre - Kita Käptn Kaninchen
06.2017 - 07.2017
Bachelor of Science - Psychology
Unisversity of South Australia
Completed Grade 12 Equivalent To HSC -
STS (Statdteilschule Stellingen) High School
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