Keeley Newman
Mount Martha,VIC
Summary
I am currently looking for something that will open my skill set. I am open to working full time hours, weekends as well as public holidays. Willing to gain any extra courses, training or qualifications necessary for a new employer.
I am a dedicated professional with extensive knowledge and experience in the customer service industry, seeking to expand my career opportunities. At 21 years old, I possess excellent time management skills and a strong ability to collaborate effectively with team members. My strong communication skills and adaptability allow me to thrive in any environment. I am committed to utilizing my diverse skill set to enhance company goals, foster a positive workplace culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DESK MANAGER
Somerville Swim School (Big Fish Little Fish Pty Ltd)
Somerville
11.2022 - Current
- Provided optimal assistance for the operations manager
- Worked closely with operations manager to ensure timely completion of administrative tasks
- Managed front desk operations and customer interactions, both in person and all online platforms
- Answering phone calls, responding to emails and voicemails, greeting customers, and handing all social media responsibilities while on shift
- Adhering to safety guidelines to maintain a safe and happy environment at all times, for both staff and customers
- Keeping customers aware of progress, offering updates on any information necessary
- Helping with the daily upkeep of the weekly class time schedule
- Providing information to customer about any future updates with schedule changes etc
- Currently in the process of training to be a qualified swim instructor.
ASSISTANT RESTAURANT MANAGER
Southern Restaurants Pty Ltd (KFC)
Mornington
10.2018 - 12.2022
- Efficiently manage and oversee shifts to ensure smooth operation
- Handle unexpected issues that arise during shifts, ensuring minimal disruption to service
- Coordinate staff schedules to meet labour requirements
- Oversee inventory management and supply ordering for all goods
- Monitor sales growth and implement strategies to boost store performance
- Create a positive work environment that encourages employees to perform their best
- Implement recognition and reward programs to boost employee morale and productivity
- Address employee concerns and feedback to maintain a motivated workforce
- Provide ongoing coaching and development to ensure staff competency and growth
- Participate in the recruitment and selection process to hire suitable candidates
- Conduct interviews and make hiring decisions in collaboration with the General Manager
- Train new employees on company policies, procedures, and standards
- Manage staff performance, conduct evaluations, and implement disciplinary actions when necessary
- Handle employee and customer conflicts
- Address customer complaints and resolve issues promptly and effectively
- Implement customer feedback mechanisms to continually improve service
- Ensure the restaurant adheres to all sanitation and hygiene standards
- Conduct regular inspections to ensure compliance with health and safety regulations
- Implement and enforce safety protocols to protect employees and customers
- Monitor and manage the store budget to control costs and maximize profitability
- Analyze financial reports and identify areas for cost-saving
- Monitor sales data to identify trends and opportunities for improvement
- Operate and troubleshoot POS systems efficiently, as well as Training all staff on the use of POS systems to ensure accurate transactions
- Adapt to changing circumstances and handle multiple tasks efficiently.
Education
HIGH SCHOOL CERTIFICATE -
Mornington Secondary College
01-2020
Skills
- Ability to Multitask
- Communication
- Adaptability
- Leadership Skills
- Teamwork
- Computer Skills
- Effective Time Management
- Money handling
- Customer Service
Certification
Certificate III in Retail
First Aid/CPR
Awards
ARM Of The Year (Assistant Manager 2021 KFC Market 2)
References
- Kylie Newman - operations manager at Somerville Swim School, 0417137772
- Carolyn (Caz) Russell - owner of Somerville Swim School, 0408110883, cazrussel83@gmail.com
- Cameron Dowe - Southern Restaurants Pty Ltd, 0447223570
- Joshua Richmond - KFC Assistant Store Manager and Personality Reference, (040) 184-0091, joshrichmond3012@gmail.com
Hobbies and Interests
- Art and painting
- Animals
- Cooking/Baking
- Hanging out with my family
Timeline
DESK MANAGER
Somerville Swim School (Big Fish Little Fish Pty Ltd)
11.2022 - Current
ASSISTANT RESTAURANT MANAGER
Southern Restaurants Pty Ltd (KFC)
10.2018 - 12.2022
HIGH SCHOOL CERTIFICATE -
Mornington Secondary College
Certificate III in Retail
First Aid/CPR
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