Kaylah Laverty
Ringwood,VIC
Summary
Proven leader with extensive experience in operations management, staff training and scheduling at McDonald's Australia. Excelled in creating engaging environments, enhancing customer satisfaction, and driving financial performance. Skilled in problem-solving and customer service, achieving significant improvements in employee productivity and operational efficiency.
Overview
5
5
years of professional experience
Work History
Department Manager/Assistant Store Manager
Mcdonalds Australia
12.2019 - Current
- Creating, managing, and updating duty rosters for Macdonald's. Ensured that all shifts have sufficient staff, considering factors such as employee availability, qualifications, and organisational needs.
- Managed and motivated employees to be productive and engaged in work.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Displayed friendly, outgoing, and energetic behaviour to create warm, fun atmosphere for guests.
- Onboarded new employees with training and new hire documentation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Nursing - Nursing
Deakin University
Melbourne, VIC10.2026
Year 12 VCE - High School Graduate
Aquinas College
Ringwood, VIC10.2022
Skills
Customer Service
Staff Management
Problem-Solving
Training and mentoring
Scheduling
Operations Management
References
Dylan Craig : Restaurant Manager McDonald's Australia
- 0439 714 633
- dylan.craig@au.stores.mcd.com
Alexandra Mannion : McOpCo Training and Development Consultant
- 0474 410 956
- alexandra.mannion@au.stores.mcd.com
Timeline
Department Manager/Assistant Store Manager
Mcdonalds Australia
12.2019 - Current
Bachelor of Nursing - Nursing
Deakin University
Year 12 VCE - High School Graduate
Aquinas College
Similar Profiles
Campbell ScallyCampbell Scally
CREW MEMBER at Mcdonalds AustraliaCREW MEMBER at Mcdonalds Australia
Makayla WilkinsMakayla Wilkins
PEOPLE PERFORMANCE MANAGER at McDonalds AustraliaPEOPLE PERFORMANCE MANAGER at McDonalds Australia
Tracey Louise McKeeTracey Louise McKee
Team Assistant CTO Aust & Technology Team at McDonalds AustraliaTeam Assistant CTO Aust & Technology Team at McDonalds Australia