ELIZABETH KAUTETE
Nudgee,Australia
Summary
My aim is to lead . learn and innovate while enhancing my skills and strengths in alignment with the goals and objectives of the organization.
Overview
15
15
years of professional experience
Work History
Passport Case Officer
Department of Foreign Affairs and Trade (APO)
Brisbane
07.2021 - Current
- Application Processing: Reviewing and processing passport applications submitted by Australian citizens, ensuring that all required documentation is complete and accurate.
- Document Verification: Verifying the authenticity of identification documents, birth certificates, and other supporting materials submitted with passport applications.
- Customer Service: Providing assistance and guidance to applicants regarding the passport application process, requirements, and any inquiries they may have.
- Compliance and Regulations: Ensuring that passport applications adhere to relevant laws, regulations, and security protocols to prevent fraud and unauthorized issuance.
- Data Entry and Record-Keeping: Maintaining accurate records of passport applications, approvals, and issuances in the passport system database.
- Communication: Corresponding with applicants, external agencies, and other government departments to gather additional information or resolve issues related to passport applications.
- Quality Control: Conducting quality checks on processed applications to ensure accuracy and compliance with established procedures.
- Security Measures: Implementing security measures to safeguard sensitive information and prevent unauthorized access to passport records.
- Decision Making: Assessing applications against eligibility criteria and making decisions on the approval or rejection of passport applications based on established guidelines.
- Continuous Improvement: Contributing to process improvements and efficiency initiatives within the passport office to enhance service delivery and customer satisfaction.
SUPERANNUATION OFFICER
U & U Recruitment (Casual - QSuper)
Brisbane, QLD
04.2019 - 06.2019
- Provided technical advice and support to clients regarding their superannuation entitlements.
- Processed applications for superannuation withdrawals, retirement income streams and death benefits.
- Prepared documents such as SMSF trust deeds, investment strategies and member benefit statements.
- Researched and responded to client enquiries relating to their superannuation accounts.
- Maintained accurate records of all transactions related to superannuation accounts.
- Prepared required documentation for rollovers between different types of superannuation funds.
- Ensured that all paperwork was completed accurately and submitted in accordance with deadlines.
- Analyzed data from multiple sources to identify issues or discrepancies in relation to client's accounts.
SUPERANNUATION OFFICER
The University of Queensland
Brisbane, QLD
02.2018 - 01.2019
- Processed superannuation and salary packaging transactions accurately in the University's Aurion Human Resource System.
- Ensured reconciliation of QSuper EDC interface reports with contribution totals for each pay cycle and submission of contribution data files to the relevant superannuation agency.
- Managed new member information in the UniSuper database and updated data as needed.
- Handled the processing of UniSuper Defined Benefit Division/Accumulation 2 and Accumulation 1 Leavers, verifying data accuracy on the UniSuper system for calculation of leaving service benefit entitlements.
- Participated in the annual review of the University's Supplementary Benefits Scheme, including calculating proposed benefit increases, updating systems, monitoring expenditure, and addressing correspondence issues.
- Ran and analyzed in-house reports bi-weekly, taking necessary actions based on the findings.
- Addressed general inquiries through various channels (in-person, phone, email)
- Conducted journal processing and account interrogations as needed.
- Maintained up-to-date knowledge of superannuation legislation and fund requirements, applying this knowledge to daily tasks.
- Supported the administration of University salary packaging arrangements.
SENIOR FUND ADMINISTRATOR
Kina Investment and Superannuation Limited
Port Moresby, PNG
05.2016 - 11.2017
- Maintained accurate records of fund data including client information, documents, financial statements, and investments.
- Provided guidance to junior staff members in the completion of their assigned duties.
- Assisted with the development of new products and services related to fund administration.
- Monitored compliance with all relevant laws and regulations governing fund operations.
- Developed procedures for streamlining operational activities such as reconciliations, trade settlements.
- Collaborated with various departments within the organization to ensure timely resolution of client inquiries.
- Identified areas where efficiencies could be gained through process automation or improvement initiatives.
- Communicated effectively with clients regarding their specific needs and requests for service.
- Lead weekly meetings to discuss progress on current projects or upcoming tasks.
- Trained junior staff on best practices for administering funds in a compliant manner.
- Established strong working relationships with colleagues across all levels of the organization.
- Liaised with accounts payable to reconcile fund discrepancies.
SECONDMENT TRAINING/ASSISTANT FUND ACCOUNTANT
Kina Investment and Superannuation Limited
Port Moresby, PNG
06.2015 - 05.2016
- Maintained proper documentation of all funds' accounting activities.
- Developed strategies to improve fund operations processes and procedures.
- Ensured accuracy of the general ledger by performing periodic reconciliations with administrators and other third parties.
- Provided guidance to junior staff members regarding accounting practices related to funds.
- Identified areas where operational efficiencies can be achieved within the fund accounting department.
- Participated in special projects related to fund accounting functions.
- Resolved customer inquiries in an efficient manner.
- Reconciled various accounts and reviewed reconciliations prepared by others.
- Collaborated with external partners to complete audits.
- Created and maintained accurate records of fund transactions.
SUPERANNUATION ADMINISTRATOR
Kina Investment and Superannuation Limited
Port Moresby, PNG
01.2012 - 05.2015
- Managing and maintaining accuracy on member records, including the maintenance of superannuation information; Coordinate information, documentation and correspondence;
- Taking initiative in the identification of issues;
- Process complex superannuation benefit claims;
- Assist in meeting superannuation compliance requirements; Administer retirement income streams;
- Implemented fund review practices;
- Established and maintained fund or plan;
- Developed and maintained in-depth knowledge of products and services used by an organization or sector;
- Deliver and monitor a service to customers
I.T TECHNICAL SUPPORT
I-SECUNET
Port Moresby, PNG
01.2009 - 12.2010
- Software IT Support & Trouble shooting;
- Database Application Development;
- Web Site Development & Support;
- General Business Administration & Management (filing, invoicing etc.);
- Sales prospecting & pre-sales activities (software solutions)
Education
Diploma Government - Government
Canberra Institute of Technology
Canberra, ACT05-2022
Some College (No Degree) - RG146 Superannuation (ASFA) Compliance certificate
Association of Superannuation Funds in Australia
Australia11-2014
Some College (No Degree) - Superannuation Foundations Certificate
Association of Superannuation Funds of Australia
Australia11-2014
Certificate of Graduation and Senior -
St Saviour's College
Toowoomba, QLD11-2006
Skills
- Strong work ethic and reliability
- Excellent interpersonal and communication skills
- Ability to work under pressure and meet deadlines
- Proficient in office management tasks such as front-desk reception and executive support
- Experience in database administration and managing client information securely
- Skilled in creating spreadsheets, reports and other administrative documents
- Effective team player with the ability to build and maintain positive relationships
- Customer-focused approach with the ability to inspire confidence and motivation in the team
Accomplishments
National Superannuation Fund (NASFUND) Swift Swag Project - Change Management
During my involvement in the National Superannuation Fund (NASFUND) Swift Swag Project, I played a pivotal role in Phase 3 - Change Management, spanning a period of 7 months. As the Senior Fund Administrator within a dynamic team of 7 skilled professionals, I provided essential guidance and support to the National Superannuation Fund (Trustee) and its members.
My responsibilities included:
- Leading user acceptance testing (UAT) processes to ensure system functionality met user requirements.
- Overseeing the implementation of scanning solutions to improve document management efficiency.
- Developing and implementing a robust reporting solution to streamline data analysis and reporting processes.
- Establishing and documenting new policies and procedures to enhance operational effectiveness.
- Coordinating the setup of necessary facilities to support project objectives.
- Conducting pre-go-live training sessions to prepare stakeholders for system deployment.
- Facilitating team alignment within NASFUND to ensure smooth project execution.
- Providing ongoing support post-go-live to address any operational challenges and ensure user satisfaction.
Through my contributions to the Swift Swag Project, I demonstrated my expertise in change management, project coordination, and stakeholder engagement, ultimately contributing to the successful implementation of key project milestones.
References
References available upon request.
Timeline
Passport Case Officer
Department of Foreign Affairs and Trade (APO)
07.2021 - Current
SUPERANNUATION OFFICER
U & U Recruitment (Casual - QSuper)
04.2019 - 06.2019
SUPERANNUATION OFFICER
The University of Queensland
02.2018 - 01.2019
SENIOR FUND ADMINISTRATOR
Kina Investment and Superannuation Limited
05.2016 - 11.2017
SECONDMENT TRAINING/ASSISTANT FUND ACCOUNTANT
Kina Investment and Superannuation Limited
06.2015 - 05.2016
SUPERANNUATION ADMINISTRATOR
Kina Investment and Superannuation Limited
01.2012 - 05.2015
I.T TECHNICAL SUPPORT
I-SECUNET
01.2009 - 12.2010
Diploma Government - Government
Canberra Institute of Technology
Some College (No Degree) - RG146 Superannuation (ASFA) Compliance certificate
Association of Superannuation Funds in Australia
Some College (No Degree) - Superannuation Foundations Certificate
Association of Superannuation Funds of Australia
Certificate of Graduation and Senior -
St Saviour's College
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