Amninder Singh Batth
Launceston,TAS
Summary
Customer-focused professional with fluency in English and Punjabi, seeking a challenging role in The Emirates Group's dynamic Customer Service team. Adept at delivering top-notch service and committed to ensuring a seamless customer journey. High School graduate with strong interpersonal and PC skills, ready for front-line roles and adaptable to shift environments. Eager to contribute to The Emirates Group's high service standards through continuous learning and a passion for enhancing the global travel experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Geoton Pty Ltd
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Customer Service Officer
Glenorchy City Council
02.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Updated account information to maintain customer records.
Customer Service Operator
Spirit Of Tasmania
01.2017 - 02.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Professional Taxi Driver
13Cabs Pty Ltd
09.2016 - 01.2017
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Managed teams of drivers, shift schedules and reservation calendars.
Education
Bachelor of Business Administration - Business Administration (Hospitality Management)
University of Tasmania
Hobart, TAS08.2018
Skills
1Language Skills:
- Fluency in spoken and written English
- Proficiency in Hindi, Punjabi & Urdu
2Customer Service Skills:
- Excellent interpersonal skills
- Strong commitment to providing exceptional customer service
- Ability to handle diverse customer needs and preferences
3Technical Skills:
- PC-based skills to operate Windows packages (Microsoft Word/Excel/E-mail)
- Proficient in using digital communication channels for customer support
4Teamwork:Ability to work collaboratively with colleagues in a diverse team
5Problem-Solving:Quick and effective problem-solving skills, especially in fast-paced environments
6Detail-Oriented:Accurate and quick typing skills for messaging-based roles
Attention to detail in handling customer information and requests
Section name
available on request
Timeline
Customer Service Representative
Geoton Pty Ltd
03.2021 - Current
Customer Service Officer
Glenorchy City Council
02.2020 - 03.2021
Customer Service Operator
Spirit Of Tasmania
01.2017 - 02.2020
Professional Taxi Driver
13Cabs Pty Ltd
09.2016 - 01.2017
Bachelor of Business Administration - Business Administration (Hospitality Management)
University of Tasmania
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