Summary
Overview
Work History
Education
Skills
Personal Interests
Timeline
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NAOMI WILSON

Coogee,NSW

Summary

Project Professional with over 15 years' experience in PMO working on Programs ranging from $1m to over $250m. Certified in Project Management, Agile, Scrum, Change Management, and P3O Portfolio, Programme & Project Offices. Known as a vibrant and energetic individual, highly organized with good communication and stakeholder management skills. Proactive, passionate about problem solving, continuous improvement and highly collaborative work environments.

Overview

16
16
years of professional experience

Work History

PMO Manager

Westpac Group
03.2022 - 11.2023
  • Demonstrated strong organizational and time management skills while overseeing multiple projects.
  • Demonstrated leadership skills in managing the completion of project deliverables within tight timelines for each release.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
  • Enhanced team collaboration by establishing clear communication channels fostering a culture of transparency and accountability.
  • Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.

PMO Lead

Squiz
01.2022 - 03.2022
  • Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.
  • Established fit for purpose status reporting using Confluence, Excel and PowerPoint enabling data-driven decision-making.
  • Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Learned and adapted quickly to new technology and software applications.

Senior Manager PMO & Strategy - Corporate Affairs

Commonwealth Bank Of Australia, CBA
06.2021 - 12.2021
  • Assisted in the establishment and embedment of the Program Office for the Environment and Social Governance Program
  • Provided guidance on project management best practice as it relates to both Agile and Waterfall methods of delivery
  • Facilitated training sessions on fit for purpose PMO processes including Status Reporting, Change Control and RAID management processes
  • Led cross-functional teams to achieve project milestones and deliver high-quality results in the review and update of ~35 operational processes within Corporate Affairs, ensuring risk, compliance and regulatory elements addressed by the due date.
  • Developed a Governance Process for the review and maintenance of SOPs ongoing including a RACI model.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

PMO Manager - IB&M

Commonwealth Bank Of Australia, CBA
04.2020 - 06.2021
  • Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
  • Managed program governance for three risk programs ensuring controls in place, fit for purpose, and operating effectively.
  • Managed the monthly steering committee and reporting requirements end to end including pack consolidation, distribution, minute taking and follow-up of committee actions.
  • Acted as the conduit between IB&M and the Group EPMO to ensure alignment and compliance with enterprise standards
  • Ensured robust RAID management, and supported business case preparation and approval.
  • Supported end-to-end coordination and delivery of focused working groups.
  • Ensured critical program deliverables were not impacted during a period of organizational change and challenging working conditions (COVID)
  • Implemented an uplifted change control process to ensure additional scope was managed appropriately
  • Implemented an uplift to RAID management process resulting in more robust discussions in weekly review sessions, a reduction in risks and issues rated high and very high each month, subsequently improving metrics reported to the monthly Steering Committee.
  • Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
  • Maintained open communication by presenting regular updates on project status to Program Directors and the Group EPMO.
  • Managed time efficiently to complete all tasks within deadlines.

PMO & Stream Lead - CFS Separation

Commonwealth Bank Of Australia, CBA
03.2019 - 04.2020
  • Established the Program Office for CFS Separation, a project stream within the CBA Wealth Management Demerger Program.
  • Assisting the Program Manager in developing the Program schedule in MS Project and running weekly review sessions with Project Managers to maintain.
  • Enabled the project team to adopt a new project management tool in a short timeframe through collaboration with onsite consultancy
  • Initiated the Distribution agreements stream and completed the first milestone within a compressed timeframe so that CFS clients would be well informed of progress with the demerger.
  • Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status.
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Provided personalized end-user training, offering education via in-person and group training.

PMO Manager - Analytics & Information

Commonwealth Bank Of Australia, CBA
07.2016 - 01.2019
  • Delivered regular insights facilitating decision-making and resource prioritization across a ~$100m annual portfolio of work using PPM tools, MS Excel, PowerPoint, and JIRA.
  • Reviewed and uplifted existing processes to align with an evolving organizational structure whilst remaining compliant with enterprise requirements.
  • Ensured resource demand and supply maintained consulting weekly with Vendors and Hiring Managers to gather requirements and make updates
  • Led management of a complex workforce and hiring approval process for Sydney and offshore in Bangalore and Chennai to ensure project resource requirements were prioritized accordingly and aligned to approvals.
  • Led Project Officers in the delivery of continuous improvement initiatives, managing team capacity outside of BAU resulting in solving operational business process problems, delivering cost savings, and uplifting capability within the team.
  • Developed and delivered simplifications to demand management processes and reporting across the division to facilitate decision-making about resource allocations.
  • Built a variety of Excel-based tools to map a complicated organizational structure and automate business processes.
  • Developed Standard Operating Procedures and a Communications strategy to showcase best practice processes developed resulting in improved brand and self-service.
  • Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
  • Championed continuous improvement efforts within the PMO by actively seeking stakeholder feedback and incorporating best practices into policies and procedures.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Optimized resource allocation by accurately forecasting project staffing needs and adjusting priorities as needed to meet organizational goals.
  • Facilitated effective change management processes that allowed for seamless transitions during critical phases of projects.
  • Drove process improvement initiatives to optimize project management methodologies, ultimately enhancing overall project delivery success rates.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.

Project Officer - Enterprise Services

Commonwealth Bank Of Australia, CBA
12.2012 - 06.2016
  • Supported both Technology and Business projects using both Agile and Waterfall methods with budgets ranging from $1m to $35m across Retail Banking Services, Digital Channels, Payments, and Analytics & Information
  • Provided specialized PMO services to support delivery and ensure projects remained compliant with enterprise standards
  • Managed the financial month-end process including renewal of commercials and associated due diligence to ensure no resource working at risk
  • Coordinated status reports and steering committee meetings.
  • Provided PPM tool support including the management of risks, issues, project data, and resource supply and demand.
  • Achieved a divisional recognition award for the development of a centralized information portal that provided the broader Enterprise Services Project Officer Community a one-stop shop to find standard operating procedures and guidance on best practice processes.

Program Coordinator

Vodafone Hutchinson Australia
05.2011 - 11.2012
  • Supported a team of 24 IT project managers, release managers, architects, and solution designers across two portfolios ~$26m providing support to ensure optimum project delivery
  • Ensured all work packages were completed and approved to meet project deadlines keeping all stakeholders engaged and informed in the process, and using negotiation and influencing skills with particularly urgent requests
  • Learnt financial month-end processes in detail and then leveraged my knowledge and expertise to help other project managers individually and by facilitating small training sessions
  • Learnt and improved skills in steering pack review and consolidation working with challenging project stakeholders
  • Built good relationships with the Vodafone EPMO, assisting in review and uplift of existing processes and procedures.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Led training sessions for staff, fostering a knowledgeable and cohesive team environment.
  • Tracked and reported expenses accurately to manage program budgets.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Managed time efficiently to complete all tasks within deadlines.

Project Coordinator

Australasian College of Natural Therapies
09.2010 - 05.2011
  • Supported delivery of the 2011 Course Redevelopment project, consisting of rewriting 8 courses and 170 subjects, meeting deadlines set by VETAB.
  • Built and maintained effective stakeholder relationships with THINK Education helping to improve cohesion and streamline project activity assisting in early identification of risks and issues.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.

Program Coordinator, Planner Capability

AMP Life Ltd
01.2008 - 09.2010
  • Managed end-to-end delivery of AMP Capability learning programs
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Supported planners and staff with accreditation and education enquiries including conducting RG146 qualification checks.
  • Ensured all AMP Mortgage Brokers (~400) met qualification requirements by the compliance date.
  • Helped to refresh and relaunch the Education Intranet portal.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Designed program implementation and maintenance plan.

Education

P3O Portfolio, Programme And Project Offices - P3O

PM Partners
Sydney, NSW
02.2024

AgilePM Practitioner -

PM Partners
Sydney, NSW
12.2018

Change Management Practitioner -

PM Partners
Sydney, NSW
12.2018

Certificate IV Project Management -

Australian College of Training & Employment
Sydney, NSW
05.2012

TAFE Cert IV Public Relations -

TAFE New South Wales
Sydney, NSW
12.2007

Higher School Certificate -

Kirrawee High School
Kirrawee, NSW
1996

Skills

  • Microsoft Office 365
  • Microsoft PowerApps
  • Enterprise Portfolio Program Management Software
  • Microsoft Project
  • Microsoft Visio
  • Confluence
  • JIRA
  • Work Planning and Prioritization
  • Project Status Reports
  • Relationship Building
  • Interpersonal Communication
  • Organization and Time Management
  • Microsoft Office
  • Team building
  • Supervision and leadership

Personal Interests

I am passionate about keeping an active lifestyle and enjoy cooking, weight training, travelling and continuing in my ongoing professional development.

Timeline

PMO Manager

Westpac Group
03.2022 - 11.2023

PMO Lead

Squiz
01.2022 - 03.2022

Senior Manager PMO & Strategy - Corporate Affairs

Commonwealth Bank Of Australia, CBA
06.2021 - 12.2021

PMO Manager - IB&M

Commonwealth Bank Of Australia, CBA
04.2020 - 06.2021

PMO & Stream Lead - CFS Separation

Commonwealth Bank Of Australia, CBA
03.2019 - 04.2020

PMO Manager - Analytics & Information

Commonwealth Bank Of Australia, CBA
07.2016 - 01.2019

Project Officer - Enterprise Services

Commonwealth Bank Of Australia, CBA
12.2012 - 06.2016

Program Coordinator

Vodafone Hutchinson Australia
05.2011 - 11.2012

Project Coordinator

Australasian College of Natural Therapies
09.2010 - 05.2011

Program Coordinator, Planner Capability

AMP Life Ltd
01.2008 - 09.2010

P3O Portfolio, Programme And Project Offices - P3O

PM Partners

AgilePM Practitioner -

PM Partners

Change Management Practitioner -

PM Partners

Certificate IV Project Management -

Australian College of Training & Employment

TAFE Cert IV Public Relations -

TAFE New South Wales

Higher School Certificate -

Kirrawee High School

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NAOMI WILSON