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Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Experienced, self-sufficient, and determined Logical Compliance Auditor adept at ensuring adherence to regulatory guidelines. Skilled at monitoring and ensuring compliance with regulations while maintaining a professional attitude and demeanor.

I am a graduate of International Business with a range of professional key skills that I believe are well suited to the role

International Business
As a graduate of International Business from the University of ‘CUN' in Colombia, I have a strong educational background in business operations and culture, economics and finance, business law, project management and the structure of negotiation and contracts. My degree has shaped a solid understanding of B2B, B2C and E-Commerce business operations and a broad sense of commercial acumen.
Customer Service
With over 10 years of customer-facing and telephone customer service experience, I have a fantastic understanding of how to go above and beyond for the customer. I have refined a personable yet professional demeanour that achieves results for my employer.
Time Management
With previous experience in managing large volumes of customer leads and timely follow-ups, I have a good practical knowledge of how to make efficient and effective use of my time in order to achieve optimal outcomes.
Communication
As a native Spanish Speaker, I communicate effectively in both Spanish and English. I have 3 years of English-speaking experience with 1 year being spent studying English at the EC Language College in Manchester, UK

 Experienced compliance team leader skilled in oversight, risk control, and training delivery. Proven track record in conducting internal checks, investigations, and maintaining accurate records to ensure policy adherence and audit readiness. Strong ability to collaborate across departments to enhance standards and ensure clear reporting. 

Sophie Byrne

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Compliance Team Leader

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Compliance Team Leader

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