Lauren Norris
Loganholme,QLD
Summary
I am an extremely hard worker with a lot of drive to learn new things. After owning my own small business for the 3 years I experienced a lot. The main thing I have learned, is the managers and boss have great reasons to be stressed, they deserve all the respect. I stayed on after I sold my small business, I loved my job, customers and surroundings.. But I am now ready to step aside from this role and be part of the team instead of the team leader. I feel like I would be a great candidate for this position with past experience in jobs I have performed. I am fully available, I have reliable transport and I am ready to move on to the next chapter. I appreciate you taking the time to read my resume / cover letter. Thank you
Overview
13
13
years of professional experience
Work History
Manager of Operations
Happy Dayz Cafe
06.2023 - Current
- After I sold Happy Dayz Cafe, I stayed on as a valued employee.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved, unsafe, or ineffective practices.
- Worked with coworkers to complete tasks
- Troubleshot large and minor problems
- Focused on learning new skills and staying updated with industry changes
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Participated in ongoing training to enhance own job skills and knowledge
- Food preparation
- Barista
- Customer service
- Handled social media advertising
- Opened and closed the shop
OWNER
HAPPY DAYZ CAFE
06.2020 - 06.2023
- Worked with coworkers to complete tasks
- Troubleshot large and minor problems
- Provided efficient and courteous service to customers at all times
- Focused on learning new skills and staying updated with industry changes
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Identified ways to improve efficiency in operations and implemented process changes
- Participated in ongoing training to enhance own job skills and knowledge
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Food preparation
- Barista
- Customer service
- Handled social media advertising
CUSTOMER SERVICE CASHIER / BARISTA
BP Service Centre
02.2014 - 04.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Adhered to all health code regulations regarding food handling practices within the store
- Answered product questions with up-to-date knowledge of sales and store promotions
- Utilized problem-solving skills to troubleshoot technical difficulties with POS systems or credit card machines
- Processed returns, exchanges, and refunds in accordance with store policy
- Demonstrated excellent customer service skills while processing payments, helping customers find items, and answering questions
- Receiving and taking store orders
- Replenished stock on shelves ensuring availability of items for customers
- Built positive relationships with customers by providing friendly and helpful service
- Followed all safety protocols regarding cash handling and security procedures
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Participated in promotional activities such as setting up displays and offering samples of new products
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Prevented store losses using awareness, attention-to-detail, and integrity
- Worked in a team environment, providing assistance to other team members when needed to ensure the smooth operation of the store front end
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves, serving customers, making coffee and food, watching the forecourt to approve fuel sales, and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Verified age requirements for certain products such as cigarettes when necessary
- Assisted customers with locating products throughout the store and provided product knowledge information as needed.
FOOD PRODUCTION WORKER
Krispy Kreme
01.2011 - 02.2014
- Production of donuts, packing, and distribution
- Measured and graded batches of raw materials to feed into production machinery
- Recorded inventory levels of supplies and materials used in the production process
- Observed the production line by watching for pile-ups or jams
- Maintained a clean, safe work environment by adhering to all safety regulations
- Inspected products prior to packaging for any defects or inconsistencies in size or shape
- Ensured compliance with health codes and sanitation standards throughout the facility
- Assisted with loading and unloading of incoming and outgoing shipments of raw materials and finished goods
- Accurately documented data regarding production processes, output volumes
- Followed standard operating procedures for food preparation, packaging, and storage
- Processed orders quickly and accurately
- Worked in a team environment
- Fast learner.
Education
Springwood State High School
Springwood, QLDSkills
- Staff Management
- Portion Sizes
- Process Improvement
- Attentive Service
- Task Delegation
- Suggestive Selling
- Timely Food Delivery
- Issue Resolution
- Patron Engagement
- Purchasing And Planning
- Attention To Detail
- Staff Hiring
- Budgeting And Cost Control
- Vendor Relationship Management
- Customer Relations
- Team Leadership
- Waste Management And Reduction
- Decision-Making
Personal Information
Title: Current Manager
Volunteer Experience
FUNDRAISING VOLUNTEER, Slacks Creek Rugby League, Logan, QLD, 02/01/19, 01/01/20, I was on the committee at the club, I raised money by running event nights, market days and working at the bar.
References
Tina Johnson- Current Employer
Ph-0448 821 105
Timeline
Manager of Operations
Happy Dayz Cafe
06.2023 - Current
OWNER
HAPPY DAYZ CAFE
06.2020 - 06.2023
CUSTOMER SERVICE CASHIER / BARISTA
BP Service Centre
02.2014 - 04.2018
FOOD PRODUCTION WORKER
Krispy Kreme
01.2011 - 02.2014
Springwood State High School