GEORGIA BREMNER
Tweed Heads,NSW
Summary
Accomplished Business Manager with extensive experience in overseeing operations across multiple sites, leading diverse teams, and driving performance in high-stakes environments. Skilled in compliance, crisis management, and stakeholder collaboration, with a strong focus on optimizing operational efficiency and delivering results. Known for exceptional problem-solving, de-escalation techniques, and maintaining confidentiality in sensitive situations. Eager to apply my expertise in a new role that offers opportunities for growth, development, and making a meaningful impact.
Overview
9
9
years of professional experience
Work History
Business Manager
BUSY Ability - Ex-Offender Specialist Program
06.2022 - Current
- Oversee day-to-day operations across six sites, ensuring consistent delivery of high-quality services under a government contract.
- Manage and mentor a team of 15 direct reports, fostering a collaborative and performance-driven work culture.
- Act as the primary contact with government and community stakeholders, maintaining strong relationships to support program objectives.
- Implement initiatives to drive operational efficiency and achieve key performance indicators.
- Monitor adherence to government regulations, organizational policies, and service agreements, conducting regular audits with Services Australia.
- Drive innovative solutions to address barriers to employment for ex-offenders, tailoring programs to meet client needs and improve outcomes.
- Uphold strict confidentiality and ethical standards when managing client records, interactions, and sensitive case details
Disability Employment Consultant
AtWork Australia
08.2021 - 06.2022
- Work closely with individuals with disabilities to understand their needs, aspirations, and barriers to employment, providing tailored support to achieve meaningful job outcomes.
- Manage a diverse caseload, developing individualized job plans and monitoring client progress to ensure successful employment outcomes.
- Build and maintain relationships with local employers, advocating for inclusive hiring practices and securing sustainable employment opportunities for clients.
- Ensure all client interactions, plans, and outcomes are accurately documented in compliance with government and organizational regulations
- Follow all relevant legal, contractual, and organizational policies, including privacy laws and disability employment standards
Phone Banker
Westpac Group
09.2020 - 08.2021
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Travel Agent
STA Travel
06.2018 - 08.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
VIP Concierge Agent
Ki Niseko
09.2017 - 05.2018
Reservations Supervisor
Big White Central Reservations
08.2015 - 08.2017
Education
Diploma -
Community Services
TAFE QLDSkills
- Leadership and Team Management
- Operations Management
- Compliance, Governance, and Risk Management
- Confidentiality and Discretion
- Conflict Resolution and De-Escalation
- Communication and Interpersonal Skills
- Crisis and Incident Management
- Stakeholder Relationship Management
References
Upon Request
Timeline
Business Manager
BUSY Ability - Ex-Offender Specialist Program
06.2022 - Current
Disability Employment Consultant
AtWork Australia
08.2021 - 06.2022
Phone Banker
Westpac Group
09.2020 - 08.2021
Travel Agent
STA Travel
06.2018 - 08.2020
VIP Concierge Agent
Ki Niseko
09.2017 - 05.2018
Reservations Supervisor
Big White Central Reservations
08.2015 - 08.2017
Diploma -
Community Services
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