Beth Marie Watts
Fremantle,WA
Summary
PERSONAL ATTRIBUTES
Friendly and approachable
Dedicated
Quick to learn new tasks
Honest, hardworking and reliable
Good sense of humour
Confident and reliable
High attention to detail
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings.
Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
15
15
years of professional experience
Work History
Business Owner/Operator
Meliora Business Group
05.2016 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Payroll, invoicing and book keeping practices across all three companies.
- Proficient in the use of XERO.
- Marketing for all businesses through social media planning and email marketing.
Front of House Manager / Cook
Victoria St Café
10.2020 - Current
- Cooking: preparing all food for café service, running service and pack down of service
- Preparing food for café cabinet, managing stock and stock ordering for entire cafe
- Costing menus and menu planning
- Administration for business o All catering bookings, liaising with suppliers, use of Microsoft Suites for all administrative tasks
- O Rostering staffing o Having strong verbal and written communication skills
- Costings for cafe adhering to budgets and focusing on food and labour costs
- Adhering to food safety standards and ensuring we comply with all standards
- Managing staff day to day, working through conflict, rostering, hiring and onboarding, running through work health and safety when staff commence
- Maintaining workplace safety and food safety
- Staff training and organisation
- Providing lunch catering from café for corporate customers
- Stock ordering and function ordering
- Time management skills to ensure workload is completed on time and ready for service
- Sodexo Remote Sites
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Catering Manager / Cook
Simple and Beautiful Catering
06.2016 - Current
- Cooking: preparing all food for events, onsite cooking and serving of food
- Cooking for 10 – 250 people depending on event size and type of food
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Menu preparation for corporate and private events from 10 – 500 people
- Costing menus and menu planning
- Costings for events adhering to budgets and focusing on food and labour costs
- Adhering to food safety standards and ensuring we comply with all standards
- Customer liaising, maintaining customer relationships and trust within the business
- Organising events and packing equipment required for event
- Quoting and invoicing customers
- Use of Microsoft Suites for all administrative tasks o Tracking spending with formulated Excel spreadsheets o Strong verbal and written communication skills for booking clients and gathering data for events
- Managing staff throughout events and preparation time o Roughly managing 15 staff members at one time
- Organising staff roster and ensuring staff arrive on time
- Staff hiring, training, rostering and onboarding
- Experience with servicing banquet, buffet, alternate drop and canape services
- Stock ordering and function ordering
- Time management skills to ensure workload is completed
Utility – kitchen hand and cleaner
Sodexo Remote Sites
06.2020 - 09.2020
- Customer service skills, cleaning dining room, assisting patrons’ day to day
- Adhere to food safety requirements and assist Chefs with maintaining food safety requirements on site
- Cleaning onsite rooms and maintaining a run sheet in a timely matter
- Food preparation that was required by Chefs onsite
- Using chemicals in current manner and adhering to all onsite safety procedures for chemicals and equipment
- Follow manual handling safety procedures
- Other duties as required
Student Advisor/Health and fitness advisor
Edith Cowan University, Southwest Campus
04.2013 - 06.2018
- Respond to telephone and reception enquiries and give assistance and advice to existing students and new students
- First point of contact for any incoming enquiries
- Data entry of student information
- Perform banking duties
- Set up and maintain the office filing systems including confidentially of all student information
- Other duties as required
- Gym inductions
- Personalised exercise programs
- Group fitness classes
- Health assessments
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
Personal Trainer
Meliora Fitness, Keyresponsibilities
04.2013 - 06.2018
- Personal training of clients
- Group fitness classes
- Pilates and yoga instruction
- Health assessments
- Gym inductions
- Creating personalised exercise programs
- Assisting with business administration
- Creating detailed routines for new & existing clients
- Fitness evaluations
- Cash handling
Bar Attendant, cleaner, kitchen hand
Spotless Services, Keyresponsibilities
01.2013 - 04.2013
- Day to day duties include, cleaning tavern inside and out, stocking fridges
- Customer service skills, serving patrons and keeping with the Responsible Service of Alcohol is being followed
- Cleaning onsite rooms and maintaining a run sheet in a timely matter
- Cleaning facilities around minesite, including gyms, toilet blocks, houses for management
- Cash handling and till operation, counting and balancing till at the end of shifts
- Other duties as required
Kitchen Hand
Sodexo Remote Sites, Fulltime FIFO
10.2011 - 12.2012
- Day to day duties include, cleaning and maintaining pot wash area and dishwasher area
- Cleaning duties and other required duties as listed on the cleaning roster
- Vegetable preparation as required by chef
- Achievements
- Commendation for excellent team work
Housing Assistant / Administration Officer
Access Housing Australia
01.2010 - 10.2011
- Respond to telephone and reception enquiries and give assistance and advice to existing tenant and new clients seeking housing
- First point of contact for any incoming inquiries
- Data entry of applications and tenant information
- Perform banking duties
- Maintain database for Bunbury and make sure records are kept current
- Set up and maintain the office filing systems including confidentially of all client information
- Routine inspections, rent calculations, and data entry of client information
- Tenancy sign up with tenant, including paperwork preparation
- Allocate applicants to properties in the South West Region
- Liaise with contractors to organise maintenance for properties
- Management of tenancies: Managing tenancies in accordance with the Residential Tenancies Act
- Routine mail-out to tenants and provide administrative support to the Housing coordinator including inspection notices, sign up documentation, invoices and rent reviews
- Other duties as required
- Achievements :
- Brain Ambulance : Mental health First Aid
- Correspondence Training
- Brain Ambulance : Managing Difficult Behaviours
- WACOSS : Managing aggressive and violent behaviours
- St, Ambulance : Senior First Aid
- Aboriginal Awareness Training
Customer Service Officer
Housing
10.2008 - 01.2010
- Keyresponsibilities
- First point of contact to the general public and tenants in person and or on the telephone
- Assess customer’s eligibility and suitability for Department of Housing services
- First point of contact for any incoming complaints
- Respond to any incoming correspondence verbally and or in writing
- Interview customers to determine their eligibility for Department of Housing and assess their need for assistance
- Counsel customers on their housing requirements and other welfare services
- Conduct priority interviews with customers experiencing a range of difficult and challenging situations
- Perform cashier duties
- Liaison with other Department of Housing offices and community support organisations
- Liaison with real estate agents and landlords concerning Department of Housing services, namely bond assistance
- Prepare reports and correspondence on outcomes and decisions arising from customer contact, i.e
- The outcome of priority and transfer applications
- Daily filing, photocopying
- Other duties as required
- Achievements :
- Certificate IV in Social Housing
- Commendation received from Deputy Director Steve Parry for detecting a fraud in claims for bond assistance.
Education
Bachelor of Health Science - Nutrition
Edith Cowan University
Perth06.2025
Certificate IV in Personal Trainer Certificate III in Fitness Instructor Senior First Aid - Personal Training
Australian Institute of Fitness
Perth06.2013
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Ocean Forest Lutheran College
2008
Skills
- DEMONSTRATED WORK SKILLS AND ABILITIES
- Ability to communicate effectively with people on all levels
- Excellent skill at working in high pressure environments
- High levels of cultural awareness
- Efficient time management and organisational skills
- Good problem solving abilities
- Conflict resolution and dealing with customer aggression
- Able to work independently or in a team environment
- Management and leadership skills
- Well developed written and verbal communication skills
- Excellent customer service skills
- Money handling, EFTPOS and till operation experience
- Competent with computers and Microsoft Suites – Microsoft Word, MS Outlook, Excel, PowerPoint, Teams
- And Adobe suites
- A Current WA drivers’ licence
- Responsible Service of Alcohol
- Approved Managers License ‘Restricted’
Hobbies
Painting
Gardening
Nutrition
Running
Games
References
Contact me for a list of references.
Timeline
Front of House Manager / Cook
Victoria St Café
10.2020 - Current
Utility – kitchen hand and cleaner
Sodexo Remote Sites
06.2020 - 09.2020
Catering Manager / Cook
Simple and Beautiful Catering
06.2016 - Current
Business Owner/Operator
Meliora Business Group
05.2016 - Current
Student Advisor/Health and fitness advisor
Edith Cowan University, Southwest Campus
04.2013 - 06.2018
Personal Trainer
Meliora Fitness, Keyresponsibilities
04.2013 - 06.2018
Bar Attendant, cleaner, kitchen hand
Spotless Services, Keyresponsibilities
01.2013 - 04.2013
Kitchen Hand
Sodexo Remote Sites, Fulltime FIFO
10.2011 - 12.2012
Housing Assistant / Administration Officer
Access Housing Australia
01.2010 - 10.2011
Customer Service Officer
Housing
10.2008 - 01.2010
Bachelor of Health Science - Nutrition
Edith Cowan University
Certificate IV in Personal Trainer Certificate III in Fitness Instructor Senior First Aid - Personal Training
Australian Institute of Fitness
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Ocean Forest Lutheran College