CSENGE SARA REMES
Melbourne,Victoria
Summary
Hardworking and reliable Customer Support Representative with strong ability in problem solving, call resolution and client relations. A motivated employee eager to apply time management and organisational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Beauty Salon Assistant
Nails and Beauty by Hannah
Malvern , Vic
12.2021 - Current
- Greeted customers and provided excellent customer service.
- Sterilized and sanitized all tools and equipment used for nail services.
- Ensured that all safety protocols were followed while providing services to clients.
- Demonstrated knowledge of product ingredients, benefits and usage instructions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
Nail Technician
NailsOne
Dublin, Ireland, Ireland
02.2021 - 11.2021
- Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers.
- Responded to customer requests and concerns in a timely manner.
- Provided training and mentoring to new staff to maximise performance.
- Cleaned and sanitised equipment and workstation to pass health and safety and COVID 19 inspections.
- Restocked workstations and product sales shelves.
- Implemented deals for specialty services such as gel extension/gel polish nails to increase revenue.
- Planned business updates, implemented changes and directed marketing initiatives.
Hungarian Interpreter
Translation.ie
Dublin, Ireland
08.2020 - 10.2021
- Provided accurate, effective interpreting in diverse situations and circumstances such as Court and Garda cases and hospital appointments.
- Interpreted conference calls and other workplace communications in real-time.
- Built positive, professional relationships with clients through effective, compassionate communication.
- Supported student education by accompanying non-english speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
Customer Service Representative
Infoysis
Dublin, Ireland
01.2021 - 07.2021
- Remote work position for technical support team - Acted as the first point of contact for customer issues and queries over the phone regarding customer dissatisfaction eg. loss of signal, technical errors with devices and phone billing information.
- Handling between 30 - 50 calls per day.
- Performed in-depth product research to answer and resolve complex customer questions.
- Collaborated with other customer agents over the phone to deliver consistent service.
- Logged customer master data and transactional information into secure systems, maintaining GDPR compliance.
- Delivered excellent customer service to guarantee positive company and employee feedbacks about customer satisfaction such as first call resolution.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales, exceeded monthly targets.
- Contributed to departmental sales revenue by skillfully promoting diverse product and service options, e.g. upgrading to a new data plan
Restaurant Reception Supervisor
Diep At Home, Thai Restaurant
02.2018 - 01.2021
- Supervised 7 reception staff, providing support and management to maintain productivity.
- Communicated with contractors and vendors to place and receive orders and request maintenance.
- Served meals and drinks to customers with professionalism and skill, ensuring orders were received and delivered correctly.
- Resolved complaints from guests by listening to issues and solving them politely.
Education
Certificate IV in Kitchen Management -
PAX Institute of Education
Melbourne 09-2025
Certificate III in Commercial Cookery -
PAX Institute of Education
Melbourne 07-2024
Leaving Certificate (High School) -
Firhouse Community College
Secondary School08-2020
Patricia Nails Academy
01-2020
Skills
- Technical support
- Troubleshooting
- Call centre operations
- Customer support needs assessment
- Problem-solving abilities
- Adaptive team player
Languages
English, Hungarian
First Language
Hungarian
Native/ Bilingual
English
Native/ Bilingual
Hobbies
- Reading
- Running
- Listening to music
- Socialising
Timeline
Beauty Salon Assistant
Nails and Beauty by Hannah
12.2021 - Current
Nail Technician
NailsOne
02.2021 - 11.2021
Customer Service Representative
Infoysis
01.2021 - 07.2021
Hungarian Interpreter
Translation.ie
08.2020 - 10.2021
Restaurant Reception Supervisor
Diep At Home, Thai Restaurant
02.2018 - 01.2021
Leaving Certificate (High School) -
Firhouse Community College
Patricia Nails Academy
Certificate IV in Kitchen Management -
PAX Institute of Education
Certificate III in Commercial Cookery -
PAX Institute of Education
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