Summary
Overview
Work History
Education
Skills
Software
Timeline
AdministrativeAssistant

Sabin Sapkota Miya

Administrative Assistant
Auburn,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than a year of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

BP Connect
Bankstown, NSW
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.

Team Leader

Hungry Jack's
Bankstown, NSW
02.2018 - 04.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Trade Assistant

IPace Australia PTY LTD
Holsworthy, NSW
07.2020 - 12.2020
  • Provided outstanding service to stakeholders, promoting effective and lasting business relationships.
  • Looked after the project sites.
  • Helped as NBN technician (FTTP, FTTC) in the project.

Administrative Assistant

Infosys BPM
Parramatta, NSW
12.2017 - 04.2019
  • Setting up new computer devices.
  • Handled hardware related problems in IT section
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Helped in document scanning and copying.
  • Arranged rapid office equipment repair and maintenance with vendors.

Education

High School Diploma -

Apex Acadamy
Chitwan, Nepal
06.2014 - 06.2016

Diploma And Advanced Diploma - Information Technology

Australian Institute of Business And Technology
Blacktown
11.2017 - 12.2019

Bachelor of Business Information Systems -

Australian Institute If Higher Education
Kent Street, Sydney
01.2020 - Current

Skills

    Administrative support

Retail store support

Multitasking Abilities

Flexible and Adaptable

First Aid/CPR

Data Entry

Self-Motivated

Office administration

Meeting arrangements

Mail handling

Software

MS Powerpoint

MS Excel

MS WORD

Adobe Premiere Pro

Timeline

Customer Service Representative

BP Connect
12.2020 - Current

Trade Assistant

IPace Australia PTY LTD
07.2020 - 12.2020

Bachelor of Business Information Systems -

Australian Institute If Higher Education
01.2020 - Current

Team Leader

Hungry Jack's
02.2018 - 04.2021

Administrative Assistant

Infosys BPM
12.2017 - 04.2019

Diploma And Advanced Diploma - Information Technology

Australian Institute of Business And Technology
11.2017 - 12.2019

High School Diploma -

Apex Acadamy
06.2014 - 06.2016
Sabin Sapkota MiyaAdministrative Assistant