Summary
Overview
Work History
Education
Skills
Skills Qualities
References
Hobbies and Interests
beauty
Timeline
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Elizabeth Traill

Redbank Plains,Queensland

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Experienced customer service employee seeking part-time opportunities. Exceptionally focused and diligent Year 11 student with over 2 years’ experience as a fast food and customer service worker. Skilled multitasker who thrives in a fast-paced high-pressure work environment while ensuring the ability to adapt to changing environments and challenges in the work place. Flexible scheduling availability and willing to cover shifts at short notice. Experience with customer service, preparing food and beverages, assisting with opening and closing shifts, waitressing and restocking.

Overview

5
5
years of professional experience

Work History

Cashier/server

PATTYSMITHS
03.2021 - Current
  • Respectful communication with customers and address any conflict or problem in a proper manner
  • Preparation of food
  • Knowledge of WHS (Workplace Health and Safety)
  • Worked with team efficiently to complete orders and maintain store
  • Refrigerator restocking (rotating stock)
  • Provided excellent customer service at registers, phone and lay-by counter
  • Responded to all customers
  • Followed hygienic practices including special covid safety practices
  • Correct clean and tidy uniform
  • Knowledge and use of the POS system
  • Knowledge of COVID-19 workplace safety rules (Attained COVID-19 certificate)
  • Knowledge of Food and Safety (Attained food & safety certificate)
  • Met customers’ needs and provided great customer service to all people
  • Worked well in fast-paced environments to ensure customer is satisfied with their experience.

Cashier/server

Charlies Raw Squeeze & MooFree Burgers café
06.2019 - 02.2020
  • Respectful communication with customers and address any conflict or problem in a proper manner
  • Friendly attitude and effective communication, responding to the needs of customers and the business
  • Skill and knowledge using commercial coffee machine and various coffee types
  • Knowledge and practice of cooking, plating and taking orders
  • Knowledge of WHS and hygienic practices
  • Ensured food was created safely and correctly and looked tempting to customers
  • Provided excellent customer service at registers, phone and lay-by counter
  • Responded to all customers
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Assisted with weekly rostering as well as periodic stocktaking
  • Worked with team efficiently to complete orders and maintain café
  • Assisted in restocking of products as required
  • Supported visual merchandising standards while setting up new displays and rotating required stock.

Education

Redbank Plains State School

Diploma of Beauty Therapy - Beauty Therapist

TAFE Queensland
Southbank QLD
12.2023

Bellbird Park State Secondary college
01.2022

Augusta State School
01.2016

Skills

  • Returns Processing
  • POS Systems
  • Drawer Balancing
  • Payment Collection
  • Product Recommendations
  • Customer Service
  • Product Restocking
  • Customer Assistance
  • Cash Handling
  • Staff Training
  • Cleaning and Sanitizing
  • Time Management Skills
  • Issue Resolution
  • Refunds and Exchanges
  • Adaptability and Flexibility
  • Attention to Detail
  • Work Ethic and Integrity
  • Upselling Techniques

Skills Qualities

  • Hardworking
  • Effective time management skills
  • Good communication skills
  • Quick learner
  • Friendly
  • Reliable
  • Good customer service
  • Works well under stressful situations
  • Positive attitude

References

  • Julie-Anne Ransome, 0424 069 648
  • Gracie Newton, 0401 746 079

Hobbies and Interests

  • Cooking/baking
  • Dance

beauty

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Timeline

Cashier/server

PATTYSMITHS
03.2021 - Current

Cashier/server

Charlies Raw Squeeze & MooFree Burgers café
06.2019 - 02.2020

Redbank Plains State School

Diploma of Beauty Therapy - Beauty Therapist

TAFE Queensland

Bellbird Park State Secondary college

Augusta State School

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Elizabeth Traill