Louisa Hu
Sydney,NSW
Summary
Proven leader and certified CPR/AED professional, adept at team management and injury prevention. At Le Ray Gymnastics, I enhanced athlete performance and reduced injuries, leveraging critical thinking and problem solving skills. Achieved significant visibility through social media promotions, embodying a results-driven approach with a focus on team leadership and physical fitness.
Overview
8
8
years of professional experience
Work History
Rhythmic Gymnastics Coach and Team Leader
Le Ray Gymnastics
03.2019 - Current
- Conducted comprehensive evaluations of athlete performance, identifying areas for improvement.
- Implemented sports psychology techniques to improve mental strength in high-pressure situations during competitions.
- Managed equipment inventory and maintenance, guaranteeing safe usage by all participants.
- Implemented injury prevention strategies, reducing the occurrence of injuries among athletes.
- Ensured adherence to safety guidelines within the gymnasium facility during all practice sessions.
- Collaborated with other coaches to create a supportive and competitive team environment.
- Enhanced athlete performance by developing tailored rhythmic gymnastics training programs.
- Mentored junior coaches in best practices for training methods and athlete management techniques.
- Increased team visibility by promoting achievements through social media and local press coverage.
- Facilitated effective communication between athletes, parents, and staff members.
- Contributed positively to the overall reputation of the program by maintaining high professional standards as a coach.
- Provided individualized feedback and guidance to help athletes reach their full potential.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assessed student progress and provided feedback to improve technique and performance.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Created digital content for the club to promote events and showcase the sport across all levels.
Waitress/ Bartender
Whalebridge
10.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Skateboarding Coach
OllieSonny
08.2020 - 10.2020
- Utilized positive communication to encourage and promote integrity and respect for the student
- Boosted student confidence through personalized training sessions and continuous feedback.
- Enhanced student performance by developing and implementing effective coaching strategies.
- Developed strong relationships with student's families to encourage support and involvement in their athletic growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Analyzed and evaluated student performance metrics to identify areas of improvement.
- Facilitated open communication between student, parents and supervisor, ensuring that all concerns were addressed promptly and effectively.
- Increased athlete''s skills development through individualized training plans based on student's strengths and weaknesses.
- Reduced student injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Offered constructive feedback to student to help reach goals.
- Developed relationships with student to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Assisted student in setting and achieving personal and professional goals.
- Provided guidance to student in overcoming challenges and identifying opportunities.
- Analyzed client feedback to adjust coaching sessions accordingly.
Waitress
Oliver Brown
04.2018 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Volunteer
Smith Family
09.2016 - 10.2017
- Improved overall store appearance through regular cleaning tasks and maintenance activities.
- Assisted in maintaining store cleanliness, promoting a welcoming atmosphere for customers.
- Enhanced customer satisfaction by providing attentive and knowledgeable assistance.
- Boosted store sales by creating visually appealing and organized merchandise displays.
- Greeted each customer warmly upon entry, fostering a friendly shopping experience from the start.
- Supported inventory management, ensuring accurate stock levels and timely restocking of products.
- Collaborated with fellow volunteers on projects aimed at improving the retail environment for both customers and staff.
- Developed strong product knowledge to effectively answer customer questions and recommend appropriate items.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and professionalism.
- Maintained open communication lines between all team members, encouraging a collaborative work atmosphere where ideas were shared freely among colleagues.
- Participated in staff meetings and training sessions, remaining up-to-date on company policies and procedures.
- Assisted in managing seasonal transitions within the store, facilitating timely updates to inventory displays accordingly.
- Aided in loss prevention efforts by adhering to proper security measures and reporting suspicious activity.
- Proactively offered suggestions for process improvements during staff meetings or through one-on-one discussions with supervisors.
- Handled returns and exchanges professionally, maintaining compliance with company policies while addressing customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Criminology - Social Sciences
Western Sydney University
Sydney, NSW11.2025
High School Diploma -
Meriden
Sydney10.2020
Skills
Team Management
Physical Fitness
Team Leadership
Critical Thinking
Customer Service
Certified in CPR/AED
Social Media Promotions
Injury Prevention
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress/ Bartender
Whalebridge
10.2022 - 02.2023
Skateboarding Coach
OllieSonny
08.2020 - 10.2020
Rhythmic Gymnastics Coach and Team Leader
Le Ray Gymnastics
03.2019 - Current
Waitress
Oliver Brown
04.2018 - 12.2018
Volunteer
Smith Family
09.2016 - 10.2017
Bachelor of Criminology - Social Sciences
Western Sydney University
High School Diploma -
Meriden
Similar Profiles
Anna McCormickAnna McCormick
Swim Instructor at Le Fleurs Gymnastics and Little Flippers SwimSwim Instructor at Le Fleurs Gymnastics and Little Flippers Swim
Irving HernandezIrving Hernandez
Safety Director at Power Ray Power Ray LLCSafety Director at Power Ray Power Ray LLC
Christian Ray AlledoChristian Ray Alledo
Sales Admin Staff at Christian Ray Alledo, Christian Ray Alledo ToyotaSales Admin Staff at Christian Ray Alledo, Christian Ray Alledo Toyota