Oliver Nicholson
Coogee,New South Wales
Summary
Insightful Information Technology Manager with over 25 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
16
16
years of professional experience
Work History
Business Analyst Manager - Australia & New Zealand
Chubb Insurance
08.2019 - Current
- Created and built BA Practice in Australia New Zealand following IIBA methods
- Managed over 15 people across the Asia Pacific region
- Effectively manage budgets, resource allocations and reduced spending
- Collaborated and negotiated with Senior Managers / C-Levels both in Australia and across APAC
- Implemented project agnostic bi-annual BA retro to find out what BA Practice is doing well and where improvement is needed
- Redefined how APAC use JIRA to advantage,
- Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth
- Mentored junior analysts, providing guidance on best practices and fostering a culture of continuous learning
- Evaluated the effectiveness of current systems, recommending upgrades or replacements as necessary to support evolving business needs
- Improved operational efficiency by streamlining business processes and implementing automation solutions.
Senior Business Analyst
Flexigroup
06.2018 - 08.2019
- Optimised business performance, developing best practice, standards and guidance for teams
- Liaised with business and IT groups to establish short-term and long-term goals
- Formulated and submitted monthly performance reports for strategic decision-making
- Led small team of 5 Business analysts across multiple products
- Strongly influenced design of corporate flagship product by looking for continuous ways of improvement
- Conducted evaluations to gauge performance and productivity of project teams
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Senior Business Consultant
Bravura
07.2016 - 05.2018
- Became BPMN2 SME within organisation, and trained other BAs to standard
- Used outstanding networking and relationship-building abilities to secure new clients, increasing new-client revenue
- Elicitation and Collaboration with multiple diverse stakeholders
- Developed long-term business strategies to position companies for success in competitive markets
- Facilitated client project from concept to execution.
- Formulated recommendations and effective solutions to improve Bravura overall profitability and success
- Mentored junior consultants by providing guidance on best practices in consulting methodologies, aiding professional growth, and career development.
Business Consultant
Sofico Services
08.2014 - 07.2016
- Efficiently solved key client business problems and challenges by framing problems, developing vision and building roadmap to deliver solution
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Built and maintained trusted advisor relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures which helped decrease development time by 10%
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Business Analyst
Accenture
05.2012 - 08.2014
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases
- Reviewed files, records and historic data to obtain required business information for development requests
- Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications
- Conducted interviews with key business users to collect information on processes and user requirements
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Relationship Manager (Assistant Vice President)
State Street
08.2008 - 04.2012
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Cross-sold products and services to complement decision making process
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Exceeded goals for sale of bank products and services and exceeded performance metrics for customer service
Education
CBAP - BABOK
IIBA
Sydney, NSW10.2021
Bsc Computer Studies (Hons) - Computer Studies
University of South Wales
United Kingdom08.2000
Skills
- Agile and Waterfall methodology
- Financial Services
- Influence and Negotiation
- BPMN2
- Mentoring
- BABOK (CBAP)
- Stakeholder Management
- Business analyst capabilities
- Critical thinking abilities
- Business process improvement
- User Acceptance Testing
Timeline
Business Analyst Manager - Australia & New Zealand
Chubb Insurance
08.2019 - Current
Senior Business Analyst
Flexigroup
06.2018 - 08.2019
Senior Business Consultant
Bravura
07.2016 - 05.2018
Business Consultant
Sofico Services
08.2014 - 07.2016
Business Analyst
Accenture
05.2012 - 08.2014
Relationship Manager (Assistant Vice President)
State Street
08.2008 - 04.2012
CBAP - BABOK
IIBA
Bsc Computer Studies (Hons) - Computer Studies
University of South Wales
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