Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marion Le Nicol

Broome,WA

Summary

10 years of experience in hotel bar. Dynamic, positive, with good communications skills.

Adaptable, multi-tasking and team player.

Dedicated and well organised, attentive to details.

Always looking for a new challenge.

Overview

12
12
years of professional experience

Work History

All Rounder

Cocklebiddy Roadhouse
03.2023 - 05.2024
  • Greeting guests with a warm welcome while doing the check in and check out at the motel and caravan park.
  • Answering the phone, taking booking.
  • Serving guests in the restaurant and the snack bar.
  • Taking orders and payments.
  • Stocking shelves, made sure to do the stock rotation.
  • Helped housekeeping when needed.
  • Cleaned dishes.
  • Ordered and controlled the bar and shop stock.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Housekeeping Room Attendant

Peppers Noosa Resort & Villas
10.2022 - 02.2023
  • Making beds.
  • Sanitized all surfaces, wiped down cabinets, vacuumed and mopped floors.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Notifying managers of necessary repairs.

Bar Supervisor

The Salt Room
06.2021 - 07.2022
  • Responsible for ordering bar supplies.
  • Controlled all deliveries.
  • Prepared staff rotas.
  • Trained new staff member.
  • Created a new seasonal cocktail menu with the team and weekly special cocktails.
  • Ensured a good stock control, with weekly: Stocktake, wastages and transfers registered, explanation of stock variances.
  • Reported any maintenance related issues.

Food and Beverage Supervisor

The Grand Hotel Brighton
05.2019 - 06.2021
  • Ordered, maintained and controlled bar stock.
  • Managed cashiering responsibilities.
  • Dealt with guests complaints.
  • Maintained a clean and safe work environment.
  • Performed all closing duties.
  • Ensured the staffs received training, understood and adhered to company policies and procedures.
  • Made sure the staffs followed regulations and laws.
  • Supervised a team over 15 employees ( Bartenders, waiters, hosts, kps, runners).
  • Reported to management all issues that occured.
  • Led and assisted the team to achieve an efficient food and beverage service, great customer feedback and maximise the revenue.


Bartender

The Grand Hotel Brighton
06.2016 - 05.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.

Waitress

The Grand Hotel Brighton
12.2015 - 06.2016
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Head Waitress

Sofitel Lyon Bellecour
10.2014 - 11.2015
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Responsible of cashiering and cash handling.
  • Delivered luxury food and beverage service following 5 stars hotel standards.


Cocktail Waitress

Sofitel Lyon Bellecour
11.2012 - 10.2014


  • Assisted with bartending duties during high-volume shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

RSA -

Clear To Work
2023

Reception Diploma -

School St Anne
St Nazaire, France
06.2012

Pro A-Level Grade in Hospitality And Catering -

School St Ivy
Pontivy, France
06.2009

NVQ Level 2 in Hospitality And Catering -

School St Ivy
Pontivy, France
06.2007

Skills

  • Calm Under Pressure
  • Multitasking Abilities
  • Social Perceptiveness
  • Fluent in French and English
  • Flexible and Adaptable
  • Conflict Resolution

Additionals skills:

Aloha, Micros, F&B Shop, Resdiary systems, Fourth, Procure Wizard

Additional Information

If you need reference from previous employers:


Cocklebiddy Roadhouse:

Manager: Laree Bastin: 0488 880 075

Owner: Brian Pike 0400 563 036


Peppers Noosa Resort & Villas:

Housekeeping Manager: Penelope Nordheim: 0451 253 455




Timeline

All Rounder

Cocklebiddy Roadhouse
03.2023 - 05.2024

Housekeeping Room Attendant

Peppers Noosa Resort & Villas
10.2022 - 02.2023

Bar Supervisor

The Salt Room
06.2021 - 07.2022

Food and Beverage Supervisor

The Grand Hotel Brighton
05.2019 - 06.2021

Bartender

The Grand Hotel Brighton
06.2016 - 05.2019

Waitress

The Grand Hotel Brighton
12.2015 - 06.2016

Head Waitress

Sofitel Lyon Bellecour
10.2014 - 11.2015

Cocktail Waitress

Sofitel Lyon Bellecour
11.2012 - 10.2014

RSA -

Clear To Work

Reception Diploma -

School St Anne

Pro A-Level Grade in Hospitality And Catering -

School St Ivy

NVQ Level 2 in Hospitality And Catering -

School St Ivy

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Marion Le Nicol