Summary
Overview
Work History
Education
Skills
Timeline
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Mamta Kumar

Robe,SA

Summary

Proven Customer Service Specialist with a track record at TATA CONSULTANCY SERVICE, adept in complaint resolution and critical thinking, enhancing customer loyalty. Excelled in call management and problem-solving, significantly improving client relations. Skilled in Microsoft Excel and active listening, consistently achieving high customer satisfaction rates. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

TATA CONSULTANATCY SERVICE
02.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Associate

CAMPS
11.2019 - 10.2020
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.

Education

High School Diploma -

St., Therese's High School
Goa University

Bachelor of Science -

BACHELOR OF SCIENCE IN CATERING AND HOTEL ADM
ALAGAPPA UNIVERSITY
07.2016

GED -

H.S.S.C
M.E.S COLLEGE GOA UINVERSITY
03.2005

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Customer Relations

Complaint Handling

Microsoft Excel

Client Relations

Follow-up skills

Call Management

Timeline

Customer Service Representative

TATA CONSULTANATCY SERVICE
02.2021 - 03.2022

Customer Service Associate

CAMPS
11.2019 - 10.2020

High School Diploma -

St., Therese's High School

Bachelor of Science -

BACHELOR OF SCIENCE IN CATERING AND HOTEL ADM

GED -

H.S.S.C

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