Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sarah Entriken

Irymple,VIC

Summary

Dynamic professional with extensive experience at Mallee Accommodation Support Program, excelling in comprehensive case management and client-focused care. Proven ability to foster collaborative partnerships and enhance service delivery through strategic decision-making. Skilled in crisis management and effective communication, ensuring high-quality support for diverse client needs.


Professional with experience in managing complex cases, bringing strong analytical and problem-solving skills. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in communication, conflict resolution, and strategic planning. Reliable and empathetic, ensuring comprehensive case management and positive outcomes.


Knowledgeable Case Manager experienced in coordinating care for high-risk and high-needs individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Junior Staff Member

Fancy Fillings
09.2013 - 10.2015
  • Assisted in daily operations, ensuring smooth workflow and high-quality service delivery.
  • Collaborated with team members to execute strategic initiatives, enhancing overall efficiency.
  • Adapted quickly to new processes, demonstrating flexibility in a dynamic work environment.
  • Maintained accurate records and documentation, contributing to data integrity and compliance.

Experienced Senior Waitress/General Manager

Fasta Pasta
05.2014 - 10.2020
  • Trained and mentored junior staff on customer service protocols and menu knowledge.
  • Streamlined order delivery process, enhancing overall dining experience for guests.
  • Collaborated with kitchen staff to ensure timely meal preparation and presentation standards.
  • Managed customer inquiries and complaints, fostering positive guest relations and satisfaction.
  • Conducted regular inventory checks, optimizing stock levels for smooth service continuity.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Efficiently processed payments accurately using the point-of-sale system, ensuring a smooth checkout process for guests.

NDIS Support Worker

Mallee Accommodation Support Program
04.2021 - 03.2023
  • Assisted clients with daily living activities, fostering independence and dignity.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Monitored client progress, documenting changes in behavior and health status.
  • Provided emotional support, actively listening to client concerns and needs.
  • Administered medication as prescribed, ensuring compliance with safety protocols.
  • Facilitated recreational activities to enhance social engagement and well-being.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

Targeted Care Packages Support Worker

Mallee Accommodation Support Program
03.2023 - 08.2023
  • Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
  • Collaborated with multidisciplinary teams to develop and implement individualized support plans.
  • Monitored client progress and reported observations to ensure effective service delivery.
  • Provided emotional support and encouragement, fostering positive relationships with clients.
  • Educated clients on personal care routines, promoting health and wellness practices.
  • Maintained accurate documentation of client interactions and service outcomes for compliance purposes.
  • Adapted communication techniques to meet diverse needs of clients with varying abilities.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Complex Case Manager

Mallee Accommodation Support Program
08.2023 - 09.2025
  • Coordinated complex case management activities across multidisciplinary teams to ensure comprehensive client care.
  • Assessed client needs and developed individualized service plans to enhance support and resource allocation.
  • Facilitated communication between clients, providers, and community resources to streamline care processes.
  • Monitored case progress and adjusted interventions to meet evolving client requirements effectively.
  • Evaluated the effectiveness of case management interventions by tracking metrics related to patient outcomes, cost savings, and quality of care improvements.
  • Streamlined complex cases by coordinating services, resources, and support systems for patients and families.
  • Identified gaps in care or services for high-risk clients, initiating interventions to address needs proactively.


Education

High School Diploma -

Chaffey Secondary College , Mildura, VIC

High School Diploma -

Irymple Secondary College, Irymple, VIC

Bachelor of - Human Services

Charles Sturt University, Online
11-2028
  • 4.0 GPA

Skills

  • Quality improvement
  • Technology proficiency
  • Case analysis
  • Healthcare operations knowledge
  • Critical thinking
  • Effective communication
  • Client-focused care
  • Collaborative teamwork
  • Active listening
  • Strong written communication skills
  • Strategic decision-making
  • Fostering collaborative partnerships
  • Detailed case documentation
  • Strategic case planning
  • Risk analysis
  • Crisis management
  • Comprehensive case management

Certification

  • Victorian Working with Children Check.
  • NSW Working with Children Check - Pending.
  • Quality, Safety and You - NDIS Worker Orientation Module - NDIS Quality and Safeguards Commission
  • Responding to Domestic and Family Violence in LGBTQIA+ Communities - See Hear Believe
  • Youth Mental Health First Aid - Mental Health First Aid Australia
  • MARAM Collaborative Practice - Mallee Family Violence Executive
  • Putting MARAM into Practice - Techniques for Maintaining Engagement & Difficult Family Violence Conversations - Centre for Excellence in Child and Family Welfare
  • Digging Deeper - Coaching Practices for Practitioners working in Complex and Challenging Environments - Centre for Excellence in Child & Family Welfare
  • Young Person using Violence in the Home - Centre for Excellence in Child & Family Welfare
  • Best Interest Case Practice - Case Notes and Record Keeping - Centre of Excellence in Child and Family Welfare
  • Child Safe Standards - Centre for Excellence in Child and Family Welfare
  • Best Interest Case Practice Model - Centre fot Excellence in Child and Family Welfare
  • Responding to Child Sexual Exploitation - Centre for Excellence in Therapeutic Care
  • Protecting Vulnerable Children - Victorian Department of Health
  • Responding to Vulnerability - Victorian Department of Health
  • First Aid Certificate - Health Corp
  • Child Car Restraint - Safe Seats Safe Kids

Timeline

Complex Case Manager - Mallee Accommodation Support Program
08.2023 - 09.2025
Targeted Care Packages Support Worker - Mallee Accommodation Support Program
03.2023 - 08.2023
NDIS Support Worker - Mallee Accommodation Support Program
04.2021 - 03.2023
Experienced Senior Waitress/General Manager - Fasta Pasta
05.2014 - 10.2020
Junior Staff Member - Fancy Fillings
09.2013 - 10.2015
Chaffey Secondary College - High School Diploma,
Irymple Secondary College - High School Diploma,
Charles Sturt University - Bachelor of, Human Services

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Sarah Entriken