Human Resources Management: Handled all HR functions, including recruiting new employees, conducting interviews, and managing employee onboarding processes. Ensured accurate and timely payroll processing.
Administrative Duties: Managed the store's OA system, maintained petty cash, and oversaw the payment of various daily expenses such as rent and utilities. Efficiently processed employee reimbursements.
Communication and Coordination: Served as the primary point of contact between the store and various departments within the head office, as well as external partners such as property management and suppliers. Facilitated effective communication and coordination.
Host Team Member
HAI DI LAO MELBOURNE PTY LTD
04.2023 - 02.2024
Promoted from Servant to Host Team Member: Demonstrated exceptional customer service skills and reliability, leading to a promotion within six months.
Reservation Management: Planned daily reservation schedules, conducted reservation analysis, and ensured optimal table allocation to maximize customer satisfaction and efficiency.
Customer Interaction: Professionally handled incoming customer calls using standardized procedures, and warmly greeted guests upon arrival.
Queue Management: Managed the waiting area during peak times, soothing waiting customers and maintaining order to ensure a pleasant waiting experience.
Marketing Executive
FANKE EDUCATION LTD
12.2021 - 05.2022
Strategic Planning: Developed and implemented marketing strategies to attract potential students, utilizing a mix of digital marketing, social media, and offline events.
Client Consultation: Engaged in one-on-one consultations with clients to understand their educational goals and preferences, providing tailored overseas education application plans and guidance.
Relationship Management: Built and maintained strong relationships with clients, ensuring a high level of satisfaction and trust. Provided continuous support throughout the application process, resulting in high client retention and referrals.