Overview
Work History
Education
Skills
Timeline
Generic

Yaxin Luo

Melbourne,VIC

Overview

2
2
years of professional experience

Work History

Administrative Assistant

HAI DI LAO MELBOURNE PTY LTD
02.2024 - Current
  • Human Resources Management: Handled all HR functions, including recruiting new employees, conducting interviews, and managing employee onboarding processes. Ensured accurate and timely payroll processing.
  • Administrative Duties: Managed the store's OA system, maintained petty cash, and oversaw the payment of various daily expenses such as rent and utilities. Efficiently processed employee reimbursements.
  • Communication and Coordination: Served as the primary point of contact between the store and various departments within the head office, as well as external partners such as property management and suppliers. Facilitated effective communication and coordination.

Host Team Member

HAI DI LAO MELBOURNE PTY LTD
04.2023 - 02.2024
  • Promoted from Servant to Host Team Member: Demonstrated exceptional customer service skills and reliability, leading to a promotion within six months.
  • Reservation Management: Planned daily reservation schedules, conducted reservation analysis, and ensured optimal table allocation to maximize customer satisfaction and efficiency.
  • Customer Interaction: Professionally handled incoming customer calls using standardized procedures, and warmly greeted guests upon arrival.
  • Queue Management: Managed the waiting area during peak times, soothing waiting customers and maintaining order to ensure a pleasant waiting experience.

Marketing Executive

FANKE EDUCATION LTD
12.2021 - 05.2022
  • Strategic Planning: Developed and implemented marketing strategies to attract potential students, utilizing a mix of digital marketing, social media, and offline events.
  • Client Consultation: Engaged in one-on-one consultations with clients to understand their educational goals and preferences, providing tailored overseas education application plans and guidance.
  • Relationship Management: Built and maintained strong relationships with clients, ensuring a high level of satisfaction and trust. Provided continuous support throughout the application process, resulting in high client retention and referrals.

Education

Master of Arts - Development Studies

The University of Melbourne
Melbourne, VIC
08.2024

Bachelor of Arts - China Studies

Xi'an Jiaotong Liverpool University
Suzhou, China
07.2021

Skills

  • Customer Service
  • Leadership and Communication
  • Patience and Problem-Solving
  • Versatility and Adaptability

Timeline

Administrative Assistant

HAI DI LAO MELBOURNE PTY LTD
02.2024 - Current

Host Team Member

HAI DI LAO MELBOURNE PTY LTD
04.2023 - 02.2024

Marketing Executive

FANKE EDUCATION LTD
12.2021 - 05.2022

Master of Arts - Development Studies

The University of Melbourne

Bachelor of Arts - China Studies

Xi'an Jiaotong Liverpool University
Yaxin Luo