Lilibeth De Pascuali

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.

• Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
• Coordinated with production team to support productivity targets and deadline management.
• Monitored and tracked progress of all production tasks for on-time delivery.
• Coordinated communication between departments, fostering a collaborative work environment.
• Reviewed in-house stock to determine materials availability for production jobs.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Managed daily operations on the production floor, maintaining a safe and organized workspace.
• Supported continuous improvement initiatives by identifying areas for process optimization.
• Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.

• Assist in creating and updating project schedules using Company own built software.
• Work closely with project teams to understand key project milestones and deadlines.
• Interpret technical drawings, specifications, and construction plans to develop work programs.
• Monitor project progress and help identify potential delays or risks.
• Learn to perform time impact analysis for variations or delays.
• Assist in preparing planning reports and presentations for stakeholders.
• Attend site visits to gain practical insights into construction activities and sequencing.
• Support the integration of planning data with other project controls like cost management and resource planning.

• Liaising with owners and insurers to advise on updates with their claim

• Assist our assessors, contractors, trades, and suppliers

• Administration duties such as data entry, scheduling bookings, and customer queries

• Maintaining our shared inbox, updating customer portals, and quote creation

• Adhering to KPIs

• Repair coordination

• Assisting with report writing

• Answering, screening, and directing incoming calls (multi-line phone system)

• Processing incoming and outgoing mail and emails

• Managing incoming jobs

• General administration support

• Prepare and submit causation reports

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.