Verina Gaid
Hassall Grove,Australia
Summary
Delivered outstanding customer support at CommSec, specializing in AML/CTF compliance and customer due diligence. Achieved recognition for surpassing performance benchmarks and fostering excellent customer experiences while upholding strict regulatory compliance. Harnessed analytical skills complemented by a Bachelor of Forensic Science and RG146 certification. Targeting a shift into financial crime investigations to apply investigative skills within a specialized risk landscape.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Specialist (Equities Associate)
CommSec – Commonwealth Bank of Australia
07.2024 - Current
- Served as primary liaison for customer account inquiries, addressing complex and sensitive cases.
- Monitored and evaluated suspicious account behaviors to identify potential financial crime risks.
- Facilitated resolution of fraud and scam-related inquiries while ensuring compliance with AML/CTF obligations.
- Executed KYC processes to uphold compliance with regulatory standards.
- Evaluated customer account activity to identify anomalies, inconsistencies, and potential risks.
- Articulated complex financial and compliance information to enhance customer understanding.
- Cultivated robust customer relationships while prioritizing risk management and compliance standards.
- Surpassed performance KPIs consistently, earning recognition as a top-performing team member.
Disability Support Worker
Body Mind & Spirit Care
Sydney, NSW
01.2022 - 07.2024
- Served as primary liaison for customer account inquiries, addressing complex and sensitive cases.
- Monitored and evaluated suspicious account behaviors to identify potential financial crime risks.
- Facilitated resolution of fraud and scam-related inquiries while ensuring compliance with AML/CTF obligations.
- Executed KYC processes to uphold compliance with regulatory standards.
- Evaluated customer account activity to identify anomalies, inconsistencies, and potential risks.
- Articulated complex financial and compliance information to enhance customer understanding.
- Cultivated robust customer relationships while prioritizing risk management and compliance standards.
- Surpassed performance KPIs consistently, earning recognition as a top-performing team member.
Education
Bachelor of Science - Forensic Science
University of Technology Sydney
Diploma of Business -
Institute of Advancing Careers
Sydney09.2020
Skills
Conducted thorough assessments of AML/CTF compliance measures to enhance organizational integrity
Implemented customer due diligence (CDD) and KYC protocols to verify identities and safeguard organizational integrity
Analyzed patterns and anomalies in financial data to enhance risk identification and ensure compliance with regulations
Conducted training sessions on transaction monitoring practices to promote vigilance and adherence to regulations
Applied investigative and analytical skills to conduct thorough assessments and drive strategic insights
Developed and maintained relationships with stakeholders through regular updates and feedback sessions
Conducted thorough assessments of processes to maintain regulatory compliance and support organizational integrity
Conducted thorough reviews and assessments to maintain high levels of detail orientation
Achieved timely resolutions to challenges through effective problem-solving techniques Delivered impactful solutions by leveraging critical thinking skills in project scenarios Drove team success by cultivating an environment of analytical thinking and proactive problem resolution
Analyzed customer feedback to drive informed, customer-centric decision-making initiatives
Certification
RG146 Certification (2025)
Accomplishments
- Recognised as a high-performing team member within CommSec frontline
ADDITIONAL INFORMATION
- Strong interest in financial crime investigations and risk management
- Proven ability to work in fast-paced, high-volume environments
- Highly adaptable with strong time management and prioritisation skills
Additional Information
- High achievers recognized monthly
- Rg146 certified
Languages
English
Native or Bilingual
Arabic
Elementary
Timeline
Customer Specialist (Equities Associate)
CommSec – Commonwealth Bank of Australia
07.2024 - Current
Disability Support Worker
Body Mind & Spirit Care
01.2022 - 07.2024
Bachelor of Science - Forensic Science
University of Technology Sydney
Diploma of Business -
Institute of Advancing Careers