Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Vatcharee Sabsin

Vatcharee Sabsin

Eastlakes

Summary

Dynamic professional with extensive experience at Bumrungrad International Hospital, excelling in customer service and problem resolution. Proven ability to enhance operational efficiency through innovative process improvements and effective communication strategies. Expertise in Microsoft Office, along with strong multitasking skills, fosters collaboration and ensures precise appointment scheduling. Committed to delivering exceptional results in fast-paced environments while maintaining confidentiality and accuracy in all documentation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Correspondence Officer

Bumrungrad International Hospital
03.2020 - 12.2022
  • Coordinated appointments and hospital services for patients, relatives, and international medical clients.
  • Collaborated with medical staff to gather information and fulfill customer needs.
  • Responded to emails promptly, ensuring comprehensive and precise messaging.
  • Contributed to process improvement initiatives by analyzing problems and implementing solutions.
  • Managed sensitive information discreetly while adhering to strict compliance guidelines to maintain confidentiality.
  • Maintained knowledge of industry trends and best practices in business correspondence techniques through continuous learning opportunities such as workshops or webinars.

Valuer & General Administrator

Status International
08.2017 - 07.2019
  • Greeted visitors professionally, addressing inquiries and directing them to relevant personnel.
  • Organized auctions by arranging sale items and displaying auction materials.
  • Assisted executives with travel arrangements and personal needs.
  • Processed payments from bidders through cash or credit card transactions.
  • Coordinated mailings by sorting mail and preparing packages for courier or postal service.
  • Scanned, photographed, and created digital artwork of stamps and coins for auctions.

Valuer & Assistant to Auctioneer

Velvet Collectables Group
08.2011 - 03.2016
  • Greeted visitors with warmth upon arrival to enhance first impressions.
  • Answered telephone inquiries from customers and vendors, providing necessary assistance.
  • Opened, reviewed, and responded to correspondence on behalf of executives.
  • Screened incoming emails, categorizing them into organized folders.
  • Relayed messages, retrieved reports, and printed documents to support office workflow.
  • Assisted in organizing auction rooms and coordinating travel arrangements for out-of-town meetings.
  • Developed professionalism among staff, vendors, and clientele to foster positive relationships.
  • Created marketing literature and participated in special sales events and exhibitions.

International Sale Coordinator

Health Herb Products Co., Ltd.
10.2006 - 06.2011
  • Responded to customer inquiries via phone and email, maintaining professionalism at all times.
  • Provided expert support on product inquiries and resolved complaints efficiently.
  • Nurtured relationships with existing customers through exceptional service delivery.
  • Prepared meeting agendas, recorded minutes, and transcribed discussions for future reference.
  • Assisted in managing export shipments to foreign destinations, ensuring compliance.
  • Facilitated sales and purchases for international clients, enhancing global operations.
  • Monitored office supply inventory and ordered necessary items to maintain stock levels.

Education

BBA - Linguistics

Ramkhamhaeng University
Bangkok, Bangkapi
05.2004

Skills

  • Work coordination and administration
  • Microsoft Office proficiency
  • Attention to detail and accuracy
  • Appointment scheduling and travel arrangements
  • Customer service excellence
  • Problem analysis and resolution
  • Email management and communication
  • Deadline management and prioritization
  • Document handling and scanning
  • Team collaboration and teamwork
  • Multitasking skills
  • Continuous improvement initiatives

Accomplishments

  • Best in quality assurance award 2021
  • Certificate of Recognition for ranking 1st in Email Productivity 2022
  • Certificate of Recognition for having the highest quality of service 2022

Certification

  • Certificate of completion a Massive Open Online Course (MOOC) in dementia offered by the Wicking Dementia Research and Education Centre, University of Tasmania
  • English Pronunciation Course for Oversea - Born Professionals: University of Sydney
  • Office computer literacy

Languages

English
Limited Working
Thai
Native or Bilingual

Timeline

Patient Correspondence Officer

Bumrungrad International Hospital
03.2020 - 12.2022

Valuer & General Administrator

Status International
08.2017 - 07.2019

Valuer & Assistant to Auctioneer

Velvet Collectables Group
08.2011 - 03.2016

International Sale Coordinator

Health Herb Products Co., Ltd.
10.2006 - 06.2011

BBA - Linguistics

Ramkhamhaeng University

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Vatcharee Sabsin