Cody Loy
PORT MACQUARIE,New South Wales
Summary
I have maintained continuous employment since the age of fourteen, consistently working between 20 to 60+ hours per week. My strong work ethic drives me to constantly improve and excel in every role I undertake. Over the years, I have discovered a passion for management and possess a natural aptitude for leadership. Currently not enrolled in any formal studies, I am fully available and able to dedicate my complete attention to my work. I am proactive, willing to take on any challenge, and eager to learn new skills.
My experience includes working both overseas and in various Domino’s locations across New South Wales and Queensland, which has significantly enhanced my ability to communicate effectively with both staff and customers. I take pride in being hands-on and ensuring that all tasks are completed to the highest standard.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Franchisee
Dominos (CANN Enterprises)
PORT MACQUARIE, New South Wales
02.2021 - 01.2025
- Developed a comprehensive training program for new employees at the franchisee's business.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Provided guidance on legal matters related to running a franchised business such as copyright infringement or trademark issues.
- Negotiated contracts with vendors in order to secure favorable terms for goods and services purchased by the franchisee's business.
G4 Manager
Bunnings
Gosford, NSW
02.2019 - 02.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Store Manager/Operations Manager
Dominos
Across New South Wales/Queensland And New Zealand
09.2013 - 01.2019
- Responsible for overseeing the correct procedures for opening and closing the store.
- Proficient in analyzing reports related to sales, growth, profit and loss, and other key performance indicators.
- Led multiple staff and management meetings to ensure clear communication and operational efficiency.
- Managed a team of 40+ staff members, ensuring smooth daily operations and effective team dynamics.
- Experienced in rostering and scheduling staff, ensuring rosters are completed two weeks in advance.
- Attended various training sessions and meetings focused on effectively addressing staff issues and complaints.
- Successfully passed all random audits, including those conducted by the council and pest control inspections.
- Obtained my Food Safety Supervisor Certificate, demonstrating expertise in food safety management.
- Selected to travel to New Zealand to oversee the opening of a new store, ensuring adherence to correct operational procedures.
- Contributed to the building and opening of the West Gosford store, including setting up computers and installing necessary software.
- Accurately ordered food and cleaning supplies twice a week, ensuring proper stock levels and cost management.
- Developed a strong ability to "read the room" and anticipate potential challenges in various situations.
- Built trust and rapport with staff to foster a positive and collaborative work environment.
- Created a fun, safe, and supportive workplace culture for all team members.
- Completed multiple online tests emphasizing the importance of staff safety and well-being.
- Emphasized the critical role of customers in driving success within the industry.
- Gained proficiency in handling and managing large amounts of cash in a secure and organized manner.
- Mastered time management techniques, ensuring tasks and responsibilities are prioritized efficiently.
- Developed strong delegation skills, knowing when and how to delegate tasks to enhance productivity and team performance.
Crew Trainer
Hungry Jacks
Wyoming, NSW
02.2010 - 04.2015
- Expertise in delivering exceptional customer service and effectively resolving issues to ensure customer satisfaction.
- Strong time management skills, consistently prioritizing tasks to meet deadlines and operational goals.
- Skilled in multitasking, managing multiple responsibilities simultaneously in a fast-paced environment.
- Proficient in cash handling, ensuring accuracy and security in all financial transactions.
- Experienced in re-stocking inventory, maintaining optimal stock levels and product availability.
- Competent in food preparation and production, adhering to quality standards and safety guidelines.
- Experienced in hosting and managing children’s birthday parties, ensuring a fun and seamless experience for guests.
- Knowledgeable in food safety practices and conducting health audits to ensure compliance with regulations.
- Proficient in running shifts, motivating teams, and maintaining a high level of performance throughout operations.
- Experienced in banking procedures, including till drops and safe counts, ensuring accurate and secure financial handling.
Education
Year 10 Certificate -
Narara Valley High School
Narara, NSW12-2013
Skills
- Strong team player with a collaborative approach to work
- Advanced proficiency in computer systems and software
- Well-versed in social media management and digital platforms
- Neat, professional appearance and demeanor
- Consistently punctual and reliable
- Positive and proactive attitude toward all tasks
- Excellent communication skills, both written and verbal
- Polite, friendly, and mature interpersonal manner
- Eagerness to learn and continuously improve
- Strong drive and determination to succeed
- Capable of following instructions and completing tasks with precision
- Excellent organizational skills and attention to detail
- Effective time management and ability to prioritize tasks
- Confident in my abilities and decision-making
- High level of attention to detail in all aspects of work
Certification
- Food Safety Certificate
- Full driver license and own vehicle
- Certificate III in retail management
- Certified Paint Expert
Affiliations
- Currently learning French
- Avid reader
- Enjoy tennis and outdoor activities
- Enjoy music and collecting vinyls
Accomplishments
- Top Gun Store Manager - being store manager of multiple stores at once
- Highest EBITA across the company
- Operations manager across two companies
- Multi-Unit Franchisee
- During our quarterly internal food safety and hygiene audits, conducted in compliance with NSW food safety legislation, I achieved an average score of 90+
References
Aiden Thomas - Multi-Unit Franchisee
Ph: 0430 434 401
Nick Hargraves - Multi- Unit Franchisee
Ph: 0427 989 080
Timeline
Franchisee
Dominos (CANN Enterprises)
02.2021 - 01.2025
G4 Manager
Bunnings
02.2019 - 02.2021
Store Manager/Operations Manager
Dominos
09.2013 - 01.2019
Crew Trainer
Hungry Jacks
02.2010 - 04.2015
Year 10 Certificate -
Narara Valley High School
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