Penny Lyn Capsuyen
Brisbane,Australia
Summary
As an enthusiastic international student from the Philippines, currently pursuing a Diploma in Community Service, I am eager to secure a position as an Assistant in Nursing. This role will allow me to apply and deepen my theoretical knowledge and practical skills gained through my studies. I am dedicated to continuous learning and open to constructive feedback for personal and professional growth.
Overview
11
11
years of professional experience
Work History
Assistant in Nursing
Aspley Aged Care
08.2023 - Current
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Report unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Provide customized care according to individual health plan
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Supported needs of 160+ residents under long-term care.
Disability Support Worker
Advanced Support Services
07.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Volunteer Youth Support Worker
Mansfield Quick Response Carer
03.2024 - 04.2024
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Warehouse Worker
Logo Lines
01.2023 - 08.2023
- Responsible in picking and packing items for dispatch.
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Picked and packed order items
Sr. Quality Evaluator
CONCENTRIX
01.2014 - 01.2023
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
- Measure performance using appropriate project management tools and techniques
- Does root cause analysis to improve CSAT and other agent quality performance measures
- Conducts coaching regularly on identified Team and Agent level opportunities.
Customer Service Representative
SITEL
01.2013 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma In Community Service -
Strategix Training Group
Spring Hill, QLD03.2025
Some College (No Degree) - Certificate IV in YouthWork
Strategix Training Group
Loganholme, QLD02.2024
Certificate III in Individual Support (Ageing And Disability -
Strategix International, Leichhardt
Springhill, QLD08.2023
Bachelor of Science - Financial and Management Accounting
University of The Cordilleras
Baguio City, Philippines04.2012
Mountain Province General Comprehensive High School
Mountain Province, Philippines2007
Skills
- Good Written
- Communication Skills
- Able to work in high pressure and willing to take up
- Proficient in MS Word, Excel, PowerPoint presentation and Other Computer Applications
- Good judgment in dealing with difficult customer service situations
- Excellent work habits
- Punctual, reliable and trustworthy
- Willingness to work shifts and flexible approach to hours
- Awareness of health and safety procedures
- Documenting behavior's
- Patient-focused care
Additional Information
- CHARACTER REFERENCES:Ana A Saquing Logolines 0415479114 Donna Meakin , Trainer , Strategix Training Group, 0477117713 , Ariane Labajata , HR , Advanced Support Services QLD 0413709389 Julie Ann Caporn 0414788571
Timeline
Volunteer Youth Support Worker
Mansfield Quick Response Carer
03.2024 - 04.2024
Assistant in Nursing
Aspley Aged Care
08.2023 - Current
Disability Support Worker
Advanced Support Services
07.2023 - 05.2024
Warehouse Worker
Logo Lines
01.2023 - 08.2023
Sr. Quality Evaluator
CONCENTRIX
01.2014 - 01.2023
Customer Service Representative
SITEL
01.2013 - 07.2014
Diploma In Community Service -
Strategix Training Group
Some College (No Degree) - Certificate IV in YouthWork
Strategix Training Group
Certificate III in Individual Support (Ageing And Disability -
Strategix International, Leichhardt
Bachelor of Science - Financial and Management Accounting
University of The Cordilleras
Mountain Province General Comprehensive High School
Trainings and Certification
- Provide Cardiopulmonary Resuscitation
- Provide Basic Emergency Life Support
- Provide First Aid
- Developing Your Critical Thinking and Cognitive Flexibility
- Data Analysis and Root Cause Analysis in Six Sigma
- Six Sigma Quality Tools
- Six Sigma Control Tools and Documentation
- Lean Six Sigma Yellow Belt Training
- Resolving Workplace Conflict
- Making an Impact with Non-Verbal Communication
- Leadership Training
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