Penny Lyn Capsuyen
Brisbane,Australia
Summary
As an enthusiastic international student from the Philippines, currently pursuing a Diploma in Community Service, I am eager to secure a position as an Assistant in Nursing. This role will allow me to apply and deepen my theoretical knowledge and practical skills gained through my studies. I am dedicated to continuous learning and open to constructive feedback for personal and professional growth.
Overview
11
11
years of professional experience
Work History
Assistant in Nursing
Aspley Aged Care
Aspley, QLD
08.2023 - Current
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Report unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Provide customized care according to individual health plan
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Supported needs of 160+ residents under long-term care.
Disability Support Worker
Advanced Support Services
North Lakes, QLD
07.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Volunteer Youth Support Worker
Mansfield Quick Response Carer
Mansfield
03.2024 - 04.2024
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Warehouse Worker
Logo Lines
Brendale, Qld
01.2023 - 08.2023
- Responsible in picking and packing items for dispatch.
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Picked and packed order items
Sr. Quality Evaluator
CONCENTRIX
Manila, Philippines
01.2014 - 01.2023
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
- Measure performance using appropriate project management tools and techniques
- Does root cause analysis to improve CSAT and other agent quality performance measures
- Conducts coaching regularly on identified Team and Agent level opportunities.
Customer Service Representative
SITEL
Manila, Philippines
01.2013 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma In Community Service -
Strategix Training Group
Spring Hill, QLD03.2025
Some College (No Degree) - Certificate IV in YouthWork
Strategix Training Group
Loganholme, QLD02.2024
Certificate III in Individual Support (Ageing And Disability -
Strategix International, Leichhardt
Springhill, QLD08.2023
Bachelor of Science - Financial and Management Accounting
University of The Cordilleras
Baguio City, Philippines04.2012
Mountain Province General Comprehensive High School
Mountain Province, Philippines2007
Skills
- Good Written
- Communication Skills
- Able to work in high pressure and willing to take up
- Proficient in MS Word, Excel, PowerPoint presentation and Other Computer Applications
- Good judgment in dealing with difficult customer service situations
- Excellent work habits
- Punctual, reliable and trustworthy
- Willingness to work shifts and flexible approach to hours
- Awareness of health and safety procedures
- Documenting behavior's
- Patient-focused care
Additional Information
- CHARACTER REFERENCES:Ana A Saquing Logolines 0415479114 Donna Meakin , Trainer , Strategix Training Group, 0477117713 , Ariane Labajata , HR , Advanced Support Services QLD 0413709389 Julie Ann Caporn 0414788571
Timeline
Volunteer Youth Support Worker
Mansfield Quick Response Carer
03.2024 - 04.2024
Assistant in Nursing
Aspley Aged Care
08.2023 - Current
Disability Support Worker
Advanced Support Services
07.2023 - 05.2024
Warehouse Worker
Logo Lines
01.2023 - 08.2023
Sr. Quality Evaluator
CONCENTRIX
01.2014 - 01.2023
Customer Service Representative
SITEL
01.2013 - 07.2014
Diploma In Community Service -
Strategix Training Group
Some College (No Degree) - Certificate IV in YouthWork
Strategix Training Group
Certificate III in Individual Support (Ageing And Disability -
Strategix International, Leichhardt
Bachelor of Science - Financial and Management Accounting
University of The Cordilleras
Mountain Province General Comprehensive High School
Trainings and Certification
- Provide Cardiopulmonary Resuscitation
- Provide Basic Emergency Life Support
- Provide First Aid
- Developing Your Critical Thinking and Cognitive Flexibility
- Data Analysis and Root Cause Analysis in Six Sigma
- Six Sigma Quality Tools
- Six Sigma Control Tools and Documentation
- Lean Six Sigma Yellow Belt Training
- Resolving Workplace Conflict
- Making an Impact with Non-Verbal Communication
- Leadership Training