Anna Ross
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
Bartender
The Left Bank Restaurant & Bar
11.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Floor Runner
The Federal Hotel
08.2023 - 11.2023
- Assisted food servers by taking food and beverage orders.
Advanced Administrator
MindMate SPA, National Health Service (NHS)
11.2021 - 03.2023
- Working as advanced administrator in children's mental health - referral and triage service - taking referrals and referring on to best service for support
- Trained junior administrators in the service to a a high level of competency with the phone and computer systems
- Communicated with many parents and other professionals with the goal of finding the right service for children
B&B Worker
06.2021 - 09.2021
- Welcomed guests, served breakfast, cleaned rooms
Waitress
CGC Event Catering Company
01.2018 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Office Temp
Leeds University Union
07.2019 - 09.2019
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Babysitting
Self-employed
01.2015 - 01.2017
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Elliot's footprint Charity Volunteering
01.2013 - 01.2016
- Bereavement charity
- Part of the Young advisory board
Education
Master of Arts - Social Research Methods
University of Liverpool
Liverpool, UK10.2021
Philosophy BA -
University of Liverpool
06.2020
A levels -
Rossett school - Harrogate
06.2016
GCSEs -
Rossett school - Harrogate
06.2015
Skills
- Customer Service
- Attention to Detail
- Office Administration
- Recordkeeping and File Management
- MS Office
- Idea Development and Brainstorming
- Multi-Line Phone Systems
- Data Confidentiality
- Administrative Support
Timeline
Bartender
The Left Bank Restaurant & Bar
11.2023 - 03.2024
Floor Runner
The Federal Hotel
08.2023 - 11.2023
Advanced Administrator
MindMate SPA, National Health Service (NHS)
11.2021 - 03.2023
B&B Worker
06.2021 - 09.2021
Office Temp
Leeds University Union
07.2019 - 09.2019
Waitress
CGC Event Catering Company
01.2018 - 01.2020
Babysitting
Self-employed
01.2015 - 01.2017
Elliot's footprint Charity Volunteering
01.2013 - 01.2016
Master of Arts - Social Research Methods
University of Liverpool
Philosophy BA -
University of Liverpool
A levels -
Rossett school - Harrogate
GCSEs -
Rossett school - Harrogate
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