Zachary John McInerney
LAVINGTON
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Assistant Team Leader
Iress
10.2020 - Current
- Managed team workload to meet targets and maintain SLA's.
- Delegate daily tasks and address employee questions
- Conduct interviews of new hires
- Review and authorise benefit payments and investment switches
- Prepare and upload bank files
- Assess and approve claims (financial hardships, compassionate ect)
- Liaise with the promoters, trustees and external clients to expedite member escalations
- Investigate and resolve breaches and complaints
- Liaise with the auditors to communicate fund details
- Train new staff member on processes and procedures
- assisted in developing training materials for new hires
Senior Fund Administrator
Iress
04.2020 - 10.2020
- Review and authorise benefit payments and investment switches
- prepare bank files
- Collate and process claims (financial hardships, compassionate ect)
- Liaise with the promoters and trustees to expedite member escalations
- Investigate and resolve breaches and complaints
- Liaise with the auditors and prepares to communicate fund details
- Train new staff member on processes and procedures
Fund Administrator
Iress
11.2016 - 04.2020
- Review and process benefits payments and member switch requests
- Collate and process claims (financial hardships, compassionate ect)
- Liaise with the promoters and trustees to expedite member escalations
- Investigate and resolve breaches and complaints
- Investigate and resolve technical issues that arise from BAU processes
- Preparing and indexing member correspondence
Kitchen Hand
Eskdale Hotel
01.2012 - 12.2014
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Trained new staff on food preparation and safety procedures.
Education
RG 146 Superannuation
ASFA
2018
Certificate III - Business Administration
Open Colleges
Online11.2016
High School Diploma -
Tallangatta Secondary College
Tallangatta, VIC2015
Skills
- Leading Team Meetings
- Issue Resolution
- Teamwork and Collaboration
- People Management
- Employee Recognition
Timeline
Assistant Team Leader
Iress
10.2020 - Current
Senior Fund Administrator
Iress
04.2020 - 10.2020
Fund Administrator
Iress
11.2016 - 04.2020
Kitchen Hand
Eskdale Hotel
01.2012 - 12.2014
RG 146 Superannuation
ASFA
Certificate III - Business Administration
Open Colleges
High School Diploma -
Tallangatta Secondary College
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