Andrea Slater
Geraldton,WA
Summary
Driven & Compassionate Individual with experience in both administrative and healthcare positions, seeking a positon that will allow me to further develop my abilities.
Overview
18
18
years of professional experience
Work History
Dental Nurse/Receptionist
Geraldton Dental Care
2019.06 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Completed patient referrals to other medical specialists.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Handled cash transactions and maintained sales and payments records accurately.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Provide chair-side assistance to the dentist using four-handed dentistry,
- including suctioning, mixing fillings and cleaning teeth
- Offer exceptional patient care from check-in to conclusion of service
- Undertake strict infection control and hygiene practices
- Process dental X-rays and operate imaging equipment
- Maintain client records through an online database while ensuring client
- confidentiality
- Follow all workplace safety requirements for the well-being of clients and staff
- Give oral health advice and post-op instructions to patients
Office Administrator
Michael Hill Jewellers
2017.01 - 2018.09
- Conduct clerical duties, including filing, answering phones, responding to
- emails.
- Banking/petty cash – investigate any imbalances
- Organise and provide documents, reports and invoices to head office.
- Open, sort and distribute incoming mail.
- Create TOLL bags and send out mail.
- Maintain debtors, new or overdue
- Preform accounting tasks, including invoices and budget tracking.
- Provide administrative support for sales team
- Microsoft word/excel
Pharmacy Assistant
Terry White Chemmart
2017.01 - 2018.08
- Dispensing Prescriptions.
- Selling over the counter medicines.
- Answering customers questions face to face or over the phone.
- Preparing medicines under supervision of Pharmacist.
- Pre-packing, assembling and labelling medicines.
- Make Webster packs for clients.
- Delivering medications to hospitals or other pharmacies.
- Using computer systems to generate stock lists and labels.
- Referring problems or queries to the Pharmacist.
- Cash and till operations.
Nursing Assistant
Nazareth House
2007.01 - 2010.01
- Caring for elderly residents with dementia.
- Maintained accurate records of patient care.
- Assisted residents with daily living needs/oral hygiene.
- Helped residents move in and out of beds, baths & wheelchairs.
- Provide emotional support when required.
- Assist with daily medications.
- Report to Registered nurse anything of concern.
- Preform clerical duties, such as word processing & data entry.
- Answered and made phone calls to health professionals & residents family members.
Education
Certificate IV in Nursing Education -
Geraldton Regional Tafe
Geraldton, WA2005
Graduate Certificate -
Nagle Catholic College
Geraldton, WA2004
Skills
- Caring and Compassionate
- Time Management
- Confident to work independently as well as in a team
- Verbal and written communication skills
- Office Administration
References
Haley Park - 0439476681
Clinic Coordinator
Geraldton Dental Care
Chloe Crabb- 0400041103
Dental Nurse/Receptionist
Geraldton Dental Care
Joanne Fabling- 0407573090
CEO
Chamber of Commerce
Timeline
Dental Nurse/Receptionist
Geraldton Dental Care
2019.06 - Current
Office Administrator
Michael Hill Jewellers
2017.01 - 2018.09
Pharmacy Assistant
Terry White Chemmart
2017.01 - 2018.08
Nursing Assistant
Nazareth House
2007.01 - 2010.01
Certificate IV in Nursing Education -
Geraldton Regional Tafe
Graduate Certificate -
Nagle Catholic College
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