Emily Ross
Melbourne,VIC
Summary
Reliable Beach Lifesaver with good monitoring abilities and understanding of changing ocean conditions. Handling large crowds and dealing with dangerous environments. Hardworking and dedicated to swimmer safety. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
2
2
years of professional experience
Work History
Surf Lifesaver
Woolamai Beach Surf Life Saving Club
Phillip Island, VIC
12.2021 - Current
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Responded promptly to emergencies on beach and in water, administered first aid and coordinated hospital transportation.
- Educated swimmers on safety requirements and enforced strict rules to protect beachgoers.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
Retail Assistant
Rebel Sport
Doncaster, VIC
11.2021 - Current
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Folded and arranged merchandise in attractive displays to drive sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Tracked down hard-to-find merchandise at diverse locations.
Crew Member
McDonald's Restaurant
Doncaster East, VIC
03.2020 - 01.2022
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- produced barista coffee
- problem solving, multitasking, as well as quick and adaptable thinking
Education
East Doncaster Secondary College
Melbourne, VICSkills
- Water Rescue Methods
- Medical Response
- Safety Rule Enforcement
- Surf Rescue
- Radio Equipment Operations
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Customer Service
- Safety and Cleanliness Standards
- CPR
- Critical Thinking
Additional Information
- St Peter and Paul's Gold House captain (2017), Coaches Award (2018, 2019) for Basketball, Bulleen Boomers Basketball Club, Coaches Award (2017, 2018, 2019) for Netball, East Doncaster Netball Club, Most Valuable Player (2020) Doncaster and Districts Representative Netball association, Selected in the Indoor Netball State team to represent Victoria in Queensland (2019)
Timeline
Surf Lifesaver
Woolamai Beach Surf Life Saving Club
12.2021 - Current
Retail Assistant
Rebel Sport
11.2021 - Current
Crew Member
McDonald's Restaurant
03.2020 - 01.2022
East Doncaster Secondary College
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