Dalton Walker
Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Activities Attendant
Intercontinental Hayman Island Resort
11.2022 - 10.2023
- Assisted in the planning and execution of special events, resulting in memorable experiences for guests.
- Provided informative orientations to new guests, familiarizing them with the available amenities and programs.
- Supported team members during busy periods or staff shortages, contributing to efficient operations across various departments.
- Delivered high-quality training sessions for new hires, equipping them with essential skills and knowledge required for success in their roles as Activities Attendants.
- Boosted overall guest experience by providing attentive customer service and promptly addressing any concerns or issues.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Room Attendant
Fairmont Jasper Park Lodge
07.2021 - 10.2022
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Personal Trainer
Goodlife Fitness
07.2019 - 06.2021
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Boosted personal training revenue by promoting additional services to existing clients.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Resort All-Rounder
The Sebel Pinnacle Valley Resort
12.2023 - Current
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined check-in and check-out processes by utilizing hotel management software effectively.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
Front of House Staff
Green Bar
01.2017 - 06.2019
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Maximized revenue potential during peak hours by effectively upselling menu items and promoting specials to guests based on their preferences.
Shift Leader
Mastermind Toys
07.2014 - 01.2017
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
Education
Diploma - Health Wellness and Fitness
Mohawk College
Hamilton, ON04.2019
Certificate - Media Fundamentals
Sheridan College
Oakville, ON06.2015
Skills
- Reliability
- Public speaking
- Project management
- Safe Food Handling
- Event Preparation
- Guest Relations
- Computer Literacy
- Reservations
- Adaptability and flexibility
- Positive attitude
Certification
- Standard First Aid & CPR
- RSA
- NASM Certified Personal Trainer
- Class G Canadian Driver’s License
- Yoga Teacher
Volunteer Experience
Scouts Canada, I volunteered for close to 5 years with Scouts Canada. I have experience planning and executing single day to multi day events for youths ages 6-12. These events could host up to 200+ kids at times. I would be responsible for organizing and running activities, menu planning, and coordinating the first aid operations.
Timeline
Resort All-Rounder
The Sebel Pinnacle Valley Resort
12.2023 - Current
Guest Activities Attendant
Intercontinental Hayman Island Resort
11.2022 - 10.2023
Room Attendant
Fairmont Jasper Park Lodge
07.2021 - 10.2022
Personal Trainer
Goodlife Fitness
07.2019 - 06.2021
Front of House Staff
Green Bar
01.2017 - 06.2019
Shift Leader
Mastermind Toys
07.2014 - 01.2017
Diploma - Health Wellness and Fitness
Mohawk College
Certificate - Media Fundamentals
Sheridan College
- Standard First Aid & CPR
- RSA
- NASM Certified Personal Trainer
- Class G Canadian Driver’s License
- Yoga Teacher
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