Microsoft and different system
Minjun Liao
Customer Service And Sales Associate
CLAYTON,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service associate skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Associate/Customer Service Associate
The Swatch Group （Longines Boutique)
Chadstone, VIC
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved customer challenges by offering relevant products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer requests for products, services and company information.
Sales Associate/Customer Service Associate
Salera
Chadstone , 3166
05.2021 - 11.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales assistant/ cashier/ Tally clerk
Givenchy
Chadstone
01.2001 - 11.2019
- When I was working in Marais, my primary duty was sales assistance
- During my work there, I always met the daily sales target and was comfortable with the KPI requirement
- My responsible products include Ready to wear, leather goods, accessories
- Also, I was responsible for sustaining shop cleaning, and VM
- Furthermore, I can use different types systems and during sales period I can assist various customers at the same time because I am good at sustaining customer relationships.
Sales/ Customer Service/ Cashier/ Tally Clerk
HELLO DAY, Japanese cosmetic shop
Lonsdale, in
01.2018 - 12.2019
- For this job, my primary responsibilities include building faithful relationship with costumers, recommending suitable products according to their specific needs
- Except these responsibilities, I also took the position of cashier, which will surely help me to learn how to use specific system quickly in the future
- Also, when we need to refill our product, I also helped manager to sort out goods, and labelled their price in an organized way.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor of Arts - Media And Communication
01.2019 - 10.2021
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08.2014 - 12.2015
Skills
Administrative support
Client Support
Inbound and outbound calling
Complaint resolution
Service standard compliance
Creative problem solving
Self-motivate
Training development aptitude
Software
Timeline
Sales Associate/Customer Service Associate - The Swatch Group （Longines Boutique)
11.2021 - Current
Sales Associate/Customer Service Associate - Salera
05.2021 - 11.2021
Monash University - Bachelor of Arts, Media And Communication
01.2019 - 10.2021
Sales/ Customer Service/ Cashier/ Tally Clerk - HELLO DAY, Japanese cosmetic shop
01.2018 - 12.2019
Trinity College - ,
08.2014 - 12.2015
Sales assistant/ cashier/ Tally clerk - Givenchy
01.2001 - 11.2019