Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Grace Gurman

St Clair ,NSW

Summary

Caring and dedicated Personal Care Assistant with a history of delivering warm companionship and emotional assistance to clients. Focused on building positive relationships and providing top-notch client care. Diligent team member possessing customer service expertise, multitasking and time management abilities, a solid work ethic, adaptability and excellent interpersonal skills. Thrives in both independent and collaborative settings.

Overview

2025
2025
years of professional experience

Work History

Community Care Worker

My HomeCare
06.2020 - Current
  • Demonstrated compassion towards those under my care through active listening techniques and understanding communication style preferences.
  • Improved patient outlook and daily living through compassionate care.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided domestic care, respite services, and social engagement.
  • Transported individuals safely between their homes and medical appointments.
  • Experience and knowledge of using manual hoisting equipment, such as sling hoists, ceiling hoists, and wheelchair transfers.
  • Encouraging patients to participate in activities of daily living to enhance personal dignity.
  • Experience and knowledge in bowel care such as stoma bag changes, enemas and peristeen.
  • Advocating for clients to resolve personal or medical crises.
  • Providing clients with emotional support and companionship.
  • Assisting with meal prepping and planning to meet nutritional needs.
  • Communicated effectively with clients and their families regarding client needs and progress.
  • Administered medication in blister packs according to doctor's orders and monitored side effects.

Assistant Manager

KFC
12.2014 - 09.2020
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled multiple calls per to address customer inquiries, complaints and concerns. Worked with thousands of customers to understand needs and provide a variety of opitional services to ensure customer is satisified.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Placements Attended for Diploma of Nursing

TAFE
  • 20th of March - 6th of April 2023: Cardiology Ward Nepean Hospital
  • 29th of January - 23rd of Feburary 2024: Rehabilitation Ward, Blue Mountains Hospital
  • Assisted in the preparation of patient rooms by changing linens and stocking supplies.
  • Collected and documented patient vital signs.
  • Cared for patient caseload under direction of physician and nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Observed any changes in the behavior or physical condition of patients under treatment and reported these changes immediately to supervising nurse.

Education

Diploma of Nursing -

TAFE NSW
Western Sydney Institute
02-2025

First Aid Certificate
CBD College
03-2024

Certificate III in Assitant in Nursing in Acute Care -

TAFE NSW
Western Sydney Institute
04-2020

Skills

  • Documentation
  • Fast learning
  • Organized and detail oriented
  • Effective communicator
  • Excellent verbal and written communication skills
  • Excellent in working at a fast-paced environment
  • Very good at time management skills
  • Emotional Intelligence

References

References available upon request.

Timeline

Community Care Worker

My HomeCare
06.2020 - Current

Assistant Manager

KFC
12.2014 - 09.2020

Placements Attended for Diploma of Nursing

TAFE

Diploma of Nursing -

TAFE NSW

First Aid Certificate

Certificate III in Assitant in Nursing in Acute Care -

TAFE NSW

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Grace Gurman