Kate Chatsunthornwong
Melbourne,VIC
Summary
My name is Kate , I graduated from Massey University Majoring in Bachelors of Linguistic Communications. I am looking to join a stable company in a position that would offer me the opportunity to expand my knowledge and enhance my skills in the working industry.
I have had a variety of working experiences within the hospitality industry, from customer service to managing staff. I was previously an English Teacher in Vietnam and Thailand. I am currently working as an office administrator in a property valuation firm.
I am a good team player and have no difficulty learning new skills as well as being able to adapt to different environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Acumentis
07.2023 - Current
- Providing support and assistance to clients and valuers in order to ensure smooth day to day operation.
- Established team priorities, maintained schedules and monitored performance.
- Interacted with customers by phone, email, or in-person to provide information.
- Supporting valuers with their day to day valuation bookings as efficient as possible.
- Developed detailed plans based on broad guidance and direction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
MONTESSORI TEACHER
Montessori School
01.2023 - 07.2023
- Established positive relationships with students and families.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented age-appropriate curricula to meet needs of young learners.
- Helped new preschool children get used to classes by giving one-on-one support.
- Monitored classroom to verify safe and secure environment.
- Continually assessed students'' needs and adjusted teaching strategies accordingly to ensure optimal learning outcomes both academically and sociallyemotionally.
ENGLISH TEACHER
ILA Vietnam
11.2019 - 10.2021
- Taught students from ages 3 to 17 years old ·
- Monitored student progress and provided feedback to both students and parents.
- Taught IELTS courses to help students prepare for real tests in schools, including preparing tests and grading.
- Taught Cambridge courses as a supplementary. ·
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Created and implemented activities to foster critical thinking skills of students.
CAFE CHEF
Mojo Cafe
09.2018 - 09.2019
- Evaluated food products to verify freshness and quality.
- Ensured prompt attention to dietary restrictions and allergy concerns by working closely with waitstaff on customizing menu offerings.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Implemented food cost and waste reduction initiatives to save money.
Cafe Manager
Dumpling Box
12.2017 - 08.2019
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Created and implemented promotional campaigns to increase customer loyalty.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Manager
Tank Juice Bar
04.2016 - 10.2017
- Defined clear targets and objectives and communicated to other team members
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Administrative Assistant
Apex Car Rentals
04.2016 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed office petty cash, including delegation, documenting expenses and replacing when required.
- Train and provide knowledge to junior colleagues on the company's rental and insurance policies.
- Answer phone call enquiries, emails as well as walk in customers.
- Help front desk with car rental bookings.
Barista
Muffin Break
05.2014 - 12.2015
- Food handling and prepping.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Followed exact recipes for mixing and preparing beverage and food items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Arts - Linguistics And Anthropology
Massey University
North Shore, New Zealand11.2016
0-3 ORIENTATION CERTIFICATE - Montessori Teacher Education
Association Montessori Internationale (AMI)
Sydney, NSW03.2023
TESOL CERTIFICATE - English Education
Xplore Asia
Ho Chi Minh City, Vietnam11.2019
Certificate in Airline And Tourism Levels 3& 4 - Tourism
Travel Careers And Training
Auckland, New Zealand12.2009
High School Diploma -
Kelston Girls College
Auckland, New Zealand12.2008
Skills
- Ability to Multitask
- Quick learner
- Good organizational skills
- Ability to work under pressure
- Good Team player
- Effective time management
- Quick learner
- Ability to adapt quickly
- Time Management
- Calendar Management
- File Maintenance
- Office Administration
- Scheduling appointments
- Database entry
- Verbal Communication
Languages
Thai
Native or Bilingual
Timeline
Office Administrator
Acumentis
07.2023 - Current
MONTESSORI TEACHER
Montessori School
01.2023 - 07.2023
ENGLISH TEACHER
ILA Vietnam
11.2019 - 10.2021
CAFE CHEF
Mojo Cafe
09.2018 - 09.2019
Cafe Manager
Dumpling Box
12.2017 - 08.2019
Assistant Manager
Tank Juice Bar
04.2016 - 10.2017
Administrative Assistant
Apex Car Rentals
04.2016 - 10.2017
Barista
Muffin Break
05.2014 - 12.2015
Bachelor of Arts - Linguistics And Anthropology
Massey University
0-3 ORIENTATION CERTIFICATE - Montessori Teacher Education
Association Montessori Internationale (AMI)
TESOL CERTIFICATE - English Education
Xplore Asia
Certificate in Airline And Tourism Levels 3& 4 - Tourism
Travel Careers And Training
High School Diploma -
Kelston Girls College
Similar Profiles
Naomi SpillerNaomi Spiller
Administration Officer / Job Coordinator at Acumentis Property ValuersAdministration Officer / Job Coordinator at Acumentis Property Valuers
Madhumita ChoudhuryMadhumita Choudhury
Technical Business Analyst at TelstraTechnical Business Analyst at Telstra
Lutia HumphreyLutia Humphrey
Carpenter Hammerhand at Fness CarpentryCarpenter Hammerhand at Fness Carpentry