Vireakchamroeun Duong
4 Druiit Place, Macquarie, Canberra,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Wait Staff
Chong Co Thai Restaurant
01.2021 - Current
- Greeting customers and showing them to their table
- Preparing tables, ensuring they are clean and fully set
- Checking the quality of dishes before serving them
- Delivering food in a timely manner
- Attending tables and ensuring customer satisfaction
- Delivering checks and taking payments
- Handling customer complaints
- Strictly adhering food, sanitary, and safety standards.
Food Delivery
Uber Eats and Menulog
09.2018 - Current
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Cook
Abell's Kopi Tiam
02.2015 - 07.2018
- Food preparation including seasoning, portioning and safe storage
- Plating food and adding gravies, sauces and other garnishes.
Administrations and IT Support
Cabxpress
01.2018 - 04.2018
- Data entry (sales figures, property listings etc.)
- General office management such as ordering stationary
- Answering incoming calls; taking messages and re-directing calls as required
- Dealing with email enquiries
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology.
Customer Service
Phnom Penh Restaurant
09.2013 - 09.2016
- Preparing coffee beverages such as lattes, cappuccinos and espressos
- Making desserts with a strong focus on presentations
- Collecting payment for sales and operating cash registers
- Welcoming customers and managing table settings and arrangements.
Assistant to Deputy Director General
Ministry of Tourism
08.2008 - 11.2011
- Problem solving and planning
- Researching
- Oral and written communication
- Systems analyst
- Preparing correspondence, documents, reports and presentations in consultation
- Database management including input and correspondence.
Education
Graduated Advanced Diploma of Leadership and Management -
Crown Institute of Business and Technology
Canberra, ACT05.2021
Graduated Diploma of Leadership and Management -
Crown Institute of Business and Technology
Canberra, ACT11.2020
Graduated Advanced Diploma of Business -
Canberra Business and Technology College
Canberra, ACT07.2019
Completed Professional Year of Information Technology -
Queensland and International Business Academy
Canberra, ACT04.2018
Graduated Bachelor of Information Technology -
University of Canberra
Canberra, ACT02.2015
Graduated Diploma of Information Technology -
University of Canberra
Canberra, ACT06.2014
Completed English Access Program (EAP), Advanced Level -
University of Canberra
Canberra, ACT02.2013
Skills
- Order Management
- Reservation Management
- Professional Appearance
- Wine Pairing Knowledge
Career Path
- Building on my systems analyst and database management experience in Cambodia (2008-2011), and my three years study in Australia, my intention is to pursue a career in information technology focusing on:
- Database management
- Systems analysis
- Documentation management
- Administration
Self Evaluation
I understand the value of, and respect other people's time and try to work in with the schedule of my clients, colleagues and team members as far as feasible.
I enjoy working as a part of a team and look forward to meeting and working with new people from different backgrounds. I listen carefully and work patiently with others which helps me to work effectively in diverse teams. This gives me a strong sense of achievement and fellow team members have acknowledge their appreciation of this.
References
- Wicky, Wilairak Wuttiudomlet, Chong Co Group Head officer, 02 62588528
- Alistair Ong, Abell's Kopi Taim's owner, 0421 449 559
- John, CEO of Cabxpress, 0412 833 338
- Sambath Bo, Phnom Penh Restaurant's owner, 0423 221 061
Timeline
Wait Staff
Chong Co Thai Restaurant
01.2021 - Current
Food Delivery
Uber Eats and Menulog
09.2018 - Current
Administrations and IT Support
Cabxpress
01.2018 - 04.2018
Cook
Abell's Kopi Tiam
02.2015 - 07.2018
Customer Service
Phnom Penh Restaurant
09.2013 - 09.2016
Assistant to Deputy Director General
Ministry of Tourism
08.2008 - 11.2011
Graduated Advanced Diploma of Leadership and Management -
Crown Institute of Business and Technology
Graduated Diploma of Leadership and Management -
Crown Institute of Business and Technology
Graduated Advanced Diploma of Business -
Canberra Business and Technology College
Completed Professional Year of Information Technology -
Queensland and International Business Academy
Graduated Bachelor of Information Technology -
University of Canberra
Graduated Diploma of Information Technology -
University of Canberra
Completed English Access Program (EAP), Advanced Level -
University of Canberra
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