Carley Pengelly
Ardross,WA
Summary
Dynamic professional with a proven track record at Esplanade Hotel Fremantle By Rydges, excelling in sales presentations and event planning. Demonstrated adaptability and interpersonal skills, achieving sales goals and orchestrating successful events. Skilled in fostering customer relationships and mentoring teams, significantly enhancing operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Executive
Esplanade Hotel Fremantle By Rydges
04.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
Event Coordinator
Esplanade Hotel Fremantle By Rydges
03.2023 - 04.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Bar Supervisor
Esplanade Hotel Fremantle By Rydges
08.2022 - 03.2023
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Bar Team Leader
Esplanade Hotel Fremantle By Rydges
09.2021 - 08.2022
- Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
- Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
- Coordinated private events at the venue by working closely with clients to create tailored experiences that met their specific needs.
Education
Certificate in Aviation (Flight Attending) Level 4 - Tourism
New Zealand School of Tourism
Auckland, NZ11.2020
Certificate in Tourism (Aviation & Travel) Level 3 - Tourism
New Zealand School of Tourism
Auckland, NZ06.2020
Skills
- Sales Presentations
- Event Planning
- Interpersonal and Written Communication
- Adaptability
- Creative Thinking
- Phone Etiquette
- Product Knowledge
- Organization
Timeline
Sales Executive
Esplanade Hotel Fremantle By Rydges
04.2024 - Current
Event Coordinator
Esplanade Hotel Fremantle By Rydges
03.2023 - 04.2024
Bar Supervisor
Esplanade Hotel Fremantle By Rydges
08.2022 - 03.2023
Bar Team Leader
Esplanade Hotel Fremantle By Rydges
09.2021 - 08.2022
Certificate in Aviation (Flight Attending) Level 4 - Tourism
New Zealand School of Tourism
Certificate in Tourism (Aviation & Travel) Level 3 - Tourism
New Zealand School of Tourism
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