Carley Pengelly

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Mentored junior sales representatives, providing ongoing coaching to improve their performance.

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Providing tailored support to trade clients in the showroom, offering expert advice on high-end furniture pieces and detailed product specifications.
Managing the end-to-end sales process, from generating quotes to converting them into paid invoices and placing stock orders with suppliers.
Coordinating logistics by liaising with warehouse staff and couriers to create efficient delivery schedules and ensure timely customer deliveries.

Marketing initiatives, including content planning and execution for Shopify & Mailchimp campaigns, Instagram, and Facebook.
Maintained the presentation and functionality of the showroom, handling daily open/close procedures

• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Closed out cash register and prepared cashier report at close of business.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Completed bar opening and closing procedures.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.

• Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
• Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
• Coordinated private events at the venue by working closely with clients to create tailored experiences that met their specific needs.