Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kalpana Nair

Liverpool

Summary

Resourceful and personable support worker and service coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organisational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Complex Rehab Service Coordinator

Aidacare
06.2022 - Current
  • Attending phone calls and emails from clients, OT’s, Support Coordinators and Support workers to help the clients get their scripted wheelchairs repaired
  • Creating quotes, taking payment, creating proforma Invoices and creating an order ready to be scheduled
  • Creating run sheets and coordinating runs for various technicians to attend clients in the scheduled areas
  • Allocating time frames for each job to be finished within the time allotted
  • Sending Invoices to Plan Managers for Plan Managed clients
  • Sending invoices to clients if Self-Managed
  • Sending Invoices to the Team Leader for Agency Managed Clients for payments to be claimed via the NDIS portal
  • Dealing with clients who are disabled via phone calls, emails and txt messages daily to provide them the services they need or advising how they can achieve them
  • Organizing paperwork ready for technicians to attend to the clients.

Support Worker

Goldenhearts Care & Care Services
10.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.

Dental Nurse

Plaza Dental Centre
08.2018 - Current
  • Organizing patients’ appointments and confirmation
  • Using Dental for Windows software
  • Maintaining the stock and ordering stock
  • Maintaining hygiene procedures for all surgeries to provide a sterile environment
  • Assisting in surgeries for all different procedures
  • Providing proper and professional training and briefing for new staff.

Support Worker

Local Health Services Australia
07.2022 - 08.2023
  • Helping/ teaching the client achieve life skills e.g., cooking
  • Aiding/ teaching the client with communications such as emails and zoom meetings with OT and Nova to help her get into the workforce
  • Aiding/ teaching the client with internet banking as she is not very good with technology
  • Taking her shopping, taking her out for a meal, taking walks with her whenever she feels like it.

Dental Nurse

Liverpool Dental Centre
12.2017 - 08.2018
  • Data entry, photocopying and sending facsimile, basic word processing
  • Claiming Medicare claims electronically
  • Processing of payments such as cash, EFTPOS and cheques
  • Ordering supplies for the surgery
  • Effectively work as a part of a multi-disciplinary team and participate in team activities and working within a busy environment
  • Assisting the dentist during treatment.

Dental Nurse

Greensquare Dental Centre
10.2016 - 05.2017
  • Chairside assisting
  • Maintaining hygiene procedures for the surgery to provide a sterile environment
  • Reception duties
  • Organising patient appointments.

Dental Assistant

Bright White Dental
09.2015 - 01.2016
  • Using Exact Dental software
  • Taking x-rays
  • Chairside assisting
  • Reception duties.

Senior Dental Nurse/Receptionist

Plaza Dental Centre
07.2013 - 07.2015
  • Organising patients’ appointments and confirmation
  • Using Dental for Windows software
  • Maintaining the stock and ordering stock
  • Maintaining hygiene procedures for all surgeries to provide a sterile environment
  • Assisting in surgeries for all different procedures
  • Providing proper and professional training and briefing for new staff.

Dental Nurse/Receptionist

Liverpool Dental Centre
01.2008 - 07.2015
  • Reception Duties
  • Data entry, photocopying and sending fax, basic word processing
  • Claiming Medicare claims electronically
  • Processing of payments such as cash, EFTPOS and cheques
  • Ordering supplies for the surgery
  • Effectively work as a part of a multi-disciplinary team and participate in team activities and working within a busy environment
  • Assisting the dentist during treatment.

Dental Nurse/Receptionist

Simadri Dental Clinic
01.2005 - 01.2006
  • Organizing patient appointments
  • Ordering supplies and making payments for the orders
  • Always Maintaining the whole surgery
  • Assisting the dentist for each treatment
  • Preparing the VAT claims every 3 months
  • Sterilizing the surgery after each treatment.

Education

Diploma of Practice Management & Business Operations -

Completed High School Education -

Completed Kindergarten & Primary school Education -

diploma in counselling -

01.2023

Certificate IV in Disability -

01.2022

Certificate IV in Hospitality Supervision -

01.2006

Certificate III in Hospitality Operations -

01.2006

Skills

  • Customer service skills such as dealing with and de-escalating patients from low socio-economic background
  • Maintaining a professional approach with minimal to no aggressive behavior
  • Building a professional rapport with patients via friendly approach to reassure and to prepare them mentally for dental procedures to be undertaken
  • Ability to pick up on different languages, at a basic level to fill in the gaps of language barrier to assist with mutual understanding
  • Ability to work under pressure and meet deadlines
  • Proactive towards work, with the ability to adapt, having the willingness to learn and stand to be corrected, with a positive can-do attitude, and a team player Can work unsupervised
  • Punctual

References

  • Seema Mishra, Support Coordinator, Local Area Health Services Australia, 0410 924 015
  • Dr Herc Constantinou, Liverpool Dental Centre, 43-45 Memorial Ave, Liverpool, NSW, 2170, 02 96012113
  • Dr Neville Nolly, Plaza Dental Centre, Shop3, 3 Woodville St, Hurstville, NSW, 2220, 02 95704007

Timeline

Support Worker

Local Health Services Australia
07.2022 - 08.2023

Complex Rehab Service Coordinator

Aidacare
06.2022 - Current

Support Worker

Goldenhearts Care & Care Services
10.2021 - Current

Dental Nurse

Plaza Dental Centre
08.2018 - Current

Dental Nurse

Liverpool Dental Centre
12.2017 - 08.2018

Dental Nurse

Greensquare Dental Centre
10.2016 - 05.2017

Dental Assistant

Bright White Dental
09.2015 - 01.2016

Senior Dental Nurse/Receptionist

Plaza Dental Centre
07.2013 - 07.2015

Dental Nurse/Receptionist

Liverpool Dental Centre
01.2008 - 07.2015

Dental Nurse/Receptionist

Simadri Dental Clinic
01.2005 - 01.2006

Diploma of Practice Management & Business Operations -

Completed High School Education -

Completed Kindergarten & Primary school Education -

diploma in counselling -

Certificate IV in Disability -

Certificate IV in Hospitality Supervision -

Certificate III in Hospitality Operations -

Kalpana Nair