Resourceful and personable support worker and service coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organisational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Complex Rehab Service Coordinator
Aidacare
06.2022 - Current
Attending phone calls and emails from clients, OT’s, Support Coordinators and Support workers to help the clients get their scripted wheelchairs repaired
Creating quotes, taking payment, creating proforma Invoices and creating an order ready to be scheduled
Creating run sheets and coordinating runs for various technicians to attend clients in the scheduled areas
Allocating time frames for each job to be finished within the time allotted
Sending Invoices to Plan Managers for Plan Managed clients
Sending invoices to clients if Self-Managed
Sending Invoices to the Team Leader for Agency Managed Clients for payments to be claimed via the NDIS portal
Dealing with clients who are disabled via phone calls, emails and txt messages daily to provide them the services they need or advising how they can achieve them
Organizing paperwork ready for technicians to attend to the clients.
Support Worker
Goldenhearts Care & Care Services
10.2021 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Kept clients engaged in social networks and communities for personal health and growth.
Promoted community integration by providing extensive physical, emotional and social support.
Dental Nurse
Plaza Dental Centre
08.2018 - Current
Organizing patients’ appointments and confirmation
Using Dental for Windows software
Maintaining the stock and ordering stock
Maintaining hygiene procedures for all surgeries to provide a sterile environment
Assisting in surgeries for all different procedures
Providing proper and professional training and briefing for new staff.
Support Worker
Local Health Services Australia
07.2022 - 08.2023
Helping/ teaching the client achieve life skills e.g., cooking
Aiding/ teaching the client with communications such as emails and zoom meetings with OT and Nova to help her get into the workforce
Aiding/ teaching the client with internet banking as she is not very good with technology
Taking her shopping, taking her out for a meal, taking walks with her whenever she feels like it.
Dental Nurse
Liverpool Dental Centre
12.2017 - 08.2018
Data entry, photocopying and sending facsimile, basic word processing
Claiming Medicare claims electronically
Processing of payments such as cash, EFTPOS and cheques
Ordering supplies for the surgery
Effectively work as a part of a multi-disciplinary team and participate in team activities and working within a busy environment
Assisting the dentist during treatment.
Dental Nurse
Greensquare Dental Centre
10.2016 - 05.2017
Chairside assisting
Maintaining hygiene procedures for the surgery to provide a sterile environment
Reception duties
Organising patient appointments.
Dental Assistant
Bright White Dental
09.2015 - 01.2016
Using Exact Dental software
Taking x-rays
Chairside assisting
Reception duties.
Senior Dental Nurse/Receptionist
Plaza Dental Centre
07.2013 - 07.2015
Organising patients’ appointments and confirmation
Using Dental for Windows software
Maintaining the stock and ordering stock
Maintaining hygiene procedures for all surgeries to provide a sterile environment
Assisting in surgeries for all different procedures
Providing proper and professional training and briefing for new staff.
Dental Nurse/Receptionist
Liverpool Dental Centre
01.2008 - 07.2015
Reception Duties
Data entry, photocopying and sending fax, basic word processing
Claiming Medicare claims electronically
Processing of payments such as cash, EFTPOS and cheques
Ordering supplies for the surgery
Effectively work as a part of a multi-disciplinary team and participate in team activities and working within a busy environment
Assisting the dentist during treatment.
Dental Nurse/Receptionist
Simadri Dental Clinic
01.2005 - 01.2006
Organizing patient appointments
Ordering supplies and making payments for the orders
Always Maintaining the whole surgery
Assisting the dentist for each treatment
Preparing the VAT claims every 3 months
Sterilizing the surgery after each treatment.
Education
Diploma of Practice Management & Business Operations -
Completed High School Education -
Completed Kindergarten & Primary school Education -
diploma in counselling -
01.2023
Certificate IV in Disability -
01.2022
Certificate IV in Hospitality Supervision -
01.2006
Certificate III in Hospitality Operations -
01.2006
Skills
Customer service skills such as dealing with and de-escalating patients from low socio-economic background
Maintaining a professional approach with minimal to no aggressive behavior
Building a professional rapport with patients via friendly approach to reassure and to prepare them mentally for dental procedures to be undertaken
Ability to pick up on different languages, at a basic level to fill in the gaps of language barrier to assist with mutual understanding
Ability to work under pressure and meet deadlines
Proactive towards work, with the ability to adapt, having the willingness to learn and stand to be corrected, with a positive can-do attitude, and a team player Can work unsupervised
Punctual
References
Seema Mishra, Support Coordinator, Local Area Health Services Australia, 0410 924 015
Dr Herc Constantinou, Liverpool Dental Centre, 43-45 Memorial Ave, Liverpool, NSW, 2170, 02 96012113
Dr Neville Nolly, Plaza Dental Centre, Shop3, 3 Woodville St, Hurstville, NSW, 2220, 02 95704007
Timeline
Support Worker
Local Health Services Australia
07.2022 - 08.2023
Complex Rehab Service Coordinator
Aidacare
06.2022 - Current
Support Worker
Goldenhearts Care & Care Services
10.2021 - Current
Dental Nurse
Plaza Dental Centre
08.2018 - Current
Dental Nurse
Liverpool Dental Centre
12.2017 - 08.2018
Dental Nurse
Greensquare Dental Centre
10.2016 - 05.2017
Dental Assistant
Bright White Dental
09.2015 - 01.2016
Senior Dental Nurse/Receptionist
Plaza Dental Centre
07.2013 - 07.2015
Dental Nurse/Receptionist
Liverpool Dental Centre
01.2008 - 07.2015
Dental Nurse/Receptionist
Simadri Dental Clinic
01.2005 - 01.2006
Diploma of Practice Management & Business Operations -
Completed High School Education -
Completed Kindergarten & Primary school Education -