Poonam Singh
Summary
Dynamic Senior Business Analyst with extensive experience in payments processing, regulatory compliance, and digital transformation within leading financial institutions. Expertise in Fusion GPP, Agile methodologies, and SQL analysis facilitates effective gathering of business requirements while fostering cross-functional collaboration. Proven track record of delivering innovative real-time payment solutions that optimize processes and ensure adherence to regulatory standards, complemented by strong capability in managing end-to-end project lifecycles. Proficient in supporting data-driven decision-making and analyzing data for potential fraud patterns, security breaches, and transaction anomalies to enhance threat intelligence initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST
Westpac
03.2024 - Current
- Led end-to-end migration of legacy payment systems to Fusion GPP, improving transaction efficiency, scalability, and compliance with SWIFT MX (PAIN.001, PACS.010/009/002).
- Configured Fusion GPP modules for routing, fraud prevention, and reporting, ensuring seamless integration with banks and payment gateways.
- Delivered UG2025 and SR2025 compliance updates within Fusion GPP, working across integration, security, and performance domains.
- Developed interfaces and Salesforce-based workflows for Westpac and SGB, enhancing data exchange and customer communications.
- Wrote advanced SQL queries for data extraction, validation, and reporting; supported issue resolution and post-migration optimization.
- Played a key role in the "Unite" initiative to decommission legacy ledgers, contributing to data migration and system integration.
- Created Power BI dashboards to visualize payments data and KPIs, enabling real-time insights and stakeholder decision-making.
- Acted as a liaison between business and technical teams, managing priorities and stakeholder expectations across complex environments.
SENIOR BUSINESS ANALYST/AGILE SCRUM MASTER
Commonwealth Bank of Australia, CBA
10.2022 - 02.2024
- Led Business Analyst responsibilities for the International Money Transfer project at Commonwealth Bank of Australia, contributing to a major digital transformation initiative.
- Delivered ISO 20022 and NPP integration to support real-time, compliant, and data-rich payment processing, including HVCS alignment.
- Defined business requirements, process flows, and functional specs to guide end-to-end solution design and implementation.
- Collaborated with cross-functional teams and stakeholders to ensure alignment on goals, timelines, and regulatory compliance (including Cross-Border Payment Regulations).
- Improved operational efficiency by identifying gaps in existing payment processes and recommending enhancements.
- Facilitated Agile ceremonies (sprint planning, stand-ups, retrospectives) and managed backlogs using Jira and Confluence.
- Created product roadmaps, tracked KPIs, and maintained clear documentation to support continuous improvement.
- Implemented AML & fraud screening measures, including PEP checks, risk scoring, and behavioural analytics (BioCatch).
BUSINESS ANALYST/SCRUM MASTER
Commonwealth Bank of Australia, CBA
04.2017 - 03.2022
- Delivered multiple digital banking projects at CBA as Business Analyst and Scrum Master, ensuring on-time releases and Agile execution.
- Led requirements, testing, and KYC integrations (incl. Equifax), earning ‘Star of the Quarter' for early and high-quality delivery.
- Engaged stakeholders and UAT teams, presenting solutions, analyzing data, and driving continuous improvement.
BUSINESS ANALYST/SOFTWARE QUALITY ANALYST – LEAD
Nielsen
03.2014 - 03.2017
- Led CDAR project as Business Analyst/QA Lead, driving continuous data acquisition and regeneration for Nielsen Buy, ensuring timely delivery and high-quality outcomes
- Developed detailed business requirements and process flows, bridging technical and business teams to align objectives and optimize retail sales data processing globally.
- Collaborated cross-functionally on deployment, data mapping, and performance monitoring, contributing insights that enhanced consumer purchase measurement and analytics.
BUSINESS ANALYST/SOFTWARE QUALITY ANALYST
British Airways
03.2013 - 02.2014
- Served as Business Analyst/Software Quality Analyst in Lounges and Confirmation, supporting successful project delivery.
- Maintained continuous stakeholder communication, ensuring alignment and transparency throughout project lifecycles.
- Provided domain-driven insights and process improvement recommendations, boosting project efficiency and outcomes.
Education
Bachelor of Engineering With Honers - Computer Science and Engineering
CSVTU
Bhilai, Chhattisgarh08.2012
Skills
- Cross-functional Collaboration
- Stakeholder Communication
- Agile Team Facilitation (JIRA, Confluence)
- Problem Solving,Presentation Skills
- Risk Management
- Assistance to Solution
- Conduct Workshop
Certification
- Certified Scrum Master CSM
- ISTQB certified
- Certified AWS Cloud Practitioner
Awards
- Star of the Quarter for signing off multiple releases and completing assigned work ahead of schedule.,
- Suggested effective solutions during the requirement analysis phase, leading to client appreciation.,
- Recognized for proactive problem-solving and dedication to delivering high-quality results.,
- Recognised for 'ALWAYS DELIVER, SAFELY'.,
- Recognised for 'Performing'.
VISA Status
Australia PR
Domain Skill
- Core banking systems expertise(SGB,CHS,GHS,GCM,TBK)
- SWIFT transaction management
- ISO20022 Message Formats
- Fusion GPP(Global Pay Plus)
- Salesforce (Notification workflow)
- Cards and Payments
- New payment platform expertise(NPP)
Technical Skill
- SQL Analysis
- Splunk Monitoring
- Adobe Analytics
- Adobe Experience Manager
- Postman (API)
- Visio
- PowerBI reporting
- JavaScript
Timeline
SENIOR BUSINESS ANALYST
Westpac
03.2024 - Current
SENIOR BUSINESS ANALYST/AGILE SCRUM MASTER
Commonwealth Bank of Australia, CBA
10.2022 - 02.2024
BUSINESS ANALYST/SCRUM MASTER
Commonwealth Bank of Australia, CBA
04.2017 - 03.2022
BUSINESS ANALYST/SOFTWARE QUALITY ANALYST – LEAD
Nielsen
03.2014 - 03.2017
BUSINESS ANALYST/SOFTWARE QUALITY ANALYST
British Airways
03.2013 - 02.2014
Bachelor of Engineering With Honers - Computer Science and Engineering
CSVTU
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