Summary
Overview
Work History
Education
Skills
Volunteer Experience
Community Service
References
Timeline
Generic

Nat Arya

Sydney,Australia

Summary

Detail oriented and customer focused individual with a solid background in reception, sales, and service bookings. Accomplished professional offers proven record of accomplishment of using multiple systems to help data entry and create bookings. Handles a huge data base of customer profiles and time management.

Hardworking and passionate job seeker with strong organizational skills eager to secure jobs in reception , assistant and administrative roles. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Service bookings advisor

BMW
06.2022 - Current
  • Manage inbound calls, ensuring efficient handling of customer inquiries and service requests
  • CRM data entry
  • Logging case management records of each phone call
  • Maintain correct case management records for each call, ensuring comprehensive documentation
  • Collaborated with multiple stakeholders, fostering effective communication to meet customer needs
  • Provided exceptional phone customer service, resolving concerns and delivering a positive experience.

Sales Receptionist

Genesis Motors
10.2021 - 06.2022
  • Scheduled appointments for clients with right sales representatives
  • Always supported confidentiality of sensitive customer information
  • Maintained up-to-date knowledge of all products and services offered by the company
  • Aided customers through first inquiry before a handover to the sales team, providing exceptional customer service and addressing inquiries promptly
  • Collaborated with the sales team to meet and exceed sales targets, contributing to the overall success of the dealership.

Marketing intern

Dragonfly
01.2018 - 01.2019
  • Brainstormed creative ideas to improve branding and company messages
  • Developed company mock-ups and social media content to increase brand awareness
  • Displayed trends on graphs and visual aids to present conclusions to supervisors
  • Created content for social media platforms that increased brand awareness and drove website traffic
  • Managed administrative tasks such as file organization, spreadsheet tracking and report generation to streamline operations and enhance productivity.

Education

Master of Commerce in Marketing -

University of New South Wales

Bachelor's of Management Studies in Marketing -

University of Mumbai

Skills

  • Staff Training
  • Handling Customer Complaints
  • Records Management
  • Till Counting
  • Planning and sourcing social media content
  • Attention to detail
  • Customer experience journey
  • Reception duties
  • Showroom and vehicle management
  • Service bookings
  • Complaints resolution
  • Team player

Volunteer Experience

English Teacher Volunteer, Akanksha foundation, Mumbai, Facilitated extra-curricular activities such as clubs or sports teams that focused on developing communication skills through English.

Community Service

Events Team Coordinator, UNSW, Sydney, NSW, 07/01/20, 08/01/20, Managed a team of volunteers at large scale events to ensure smooth operations., Aided in developing creative content for promotional materials related to upcoming events.

References

References available upon request

Timeline

Service bookings advisor

BMW
06.2022 - Current

Sales Receptionist

Genesis Motors
10.2021 - 06.2022

Marketing intern

Dragonfly
01.2018 - 01.2019

Master of Commerce in Marketing -

University of New South Wales

Bachelor's of Management Studies in Marketing -

University of Mumbai

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Nat Arya