Aabha Omkar Pandey
Wollert
Summary
Experienced leader adept at collaborating with diverse teams and evaluating ethical obligations in business. Proficient in utilizing decision-making methods for quantitative and qualitative analysis to address management challenges. Skilled in guiding teams towards shared goals through clear communication and teamwork, with a proven track record of mentoring and inspiring team members in a fast-paced environment. Eager to apply these capabilities to support the growth of an innovative organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Consultant for Business Development
M/s Aabha Packaging
03.2015 - 02.2020
- I was part of the research and development department of the company due to strong analytical skills and research potential. Involvement in various strategic development relationships with potential clients. Interacted with MNCs like Kellogg’s India Pvt. Ltd., Onida, Cadbury India, Flipkart. Now working remotely on their new streamline of packaging i.e. Rigid Boxes.
Sales Floor Team Member
7-Eleven, Carrara South Branch
11.2022 - 01.2023
- As a sales floor team member at 7-Eleven, I provided exceptional customer service by assisting patrons with inquiries, processing transactions efficiently, and maintaining a clean and organized sales floor. I managed inventory levels, restocked shelves, and ensured merchandise displays were visually appealing. I adhered to company policies and procedures, including those related to safety and sanitation, and collaborated with team members to achieve store goals. Additionally, I effectively communicated promotions and upsold products to enhance the customer experience and drive sales.
Customer Service Manager
Sankalp Indian Restaurant
04.2022 - 10.2023
- Training the serving staff to provide quality customer service. Supervising the area and making sure that the customers are satisfied. Adjusting staff requirements based on the overall sales volume and on special occasions, such as the holiday season. Managing all aspects of the clients’ dining experience, including saving their reservations, seating them, and making sure they have overall positive experience.
Education
Master of Business Administration - MBA
Griffith University
07.2024
Master of Commerce - Management
Ramanand Arya D.A.V. College, University of Mumbai
02.2019
Bachelor’s in Commerce - Accounting and Finance
K.M. Agrawal College of Commerce, Arts and Science, University of Mumbai
07.2017
Skills
- Leadership proficiency
- Staffing coordination
- Complaint resolution
- Quality assurance
- Skilled multi-tasker
- Excellent time management skills
- Policy enforcement
- Team building and leadership
- Customer relations
- Product and service solutions
- CRM software
- MS office expert
- Feedback collection
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Successfully recruited and trained 8 new customer service representatives.
Certification
- 2019 Image Consulting Business Institute - Trainer for Soft-skills and Image Consulting
- 2020 Google Digital Garage – The Fundamentals of Digital Marketing
- 2019 Western Sydney University – Global Immersion Program
Languages
English
Full Professional
Timeline
Sales Floor Team Member
7-Eleven, Carrara South Branch
11.2022 - 01.2023
Customer Service Manager
Sankalp Indian Restaurant
04.2022 - 10.2023
Associate Consultant for Business Development
M/s Aabha Packaging
03.2015 - 02.2020
Master of Commerce - Management
Ramanand Arya D.A.V. College, University of Mumbai
Bachelor’s in Commerce - Accounting and Finance
K.M. Agrawal College of Commerce, Arts and Science, University of Mumbai
Master of Business Administration - MBA
Griffith University
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