Aadarsh Suresh

• Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
• Resolved customer inquiries regarding claims status, enhancing client satisfaction, and trust in services.
• Collaborated with internal departments to streamline claims processing workflows and reduce turnaround times.
• Analyzed claim data to identify trends, providing insights for strategic decision-making and process improvements.
• Trained new staff on claims administration procedures, fostering a knowledgeable and capable team environment.
• Monitored compliance with regulatory standards, ensuring all claims met necessary legal requirements before approval.
• Reduced claim processing time by streamlining workflows and implementing efficient practices.
• Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
• Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
• Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.

Providing exceptional customer service while upholding the safety standards of the premises. Working as a team to complete the tasks assigned, while helping management with smooth daily operations.

Key responsibilities

• Promoting loyalty programs and promotions to customers.
• Undertake emergency procedures under the safety protocol.
• Risk and conflict management.
• Communication with team members and management to ensure smooth daily operations.
• Upselling to benefit the customer and business.
• Achievements
• Top promotional upseller.
• Received Best Corporate Store of the Year (2022)
• Launched Australia's First Rapid EV charging point (BP Pulse)
• Trained new staff on customer service protocols and best practices for improved team performance.

As part of one of the Supermarket Giants of Australia, category management has been interesting and challenging, providing insights into how a smooth process is established between the producer and customer.

Key responsibilities

• Source and obtain trading area-specific information.
• Submit requests to the Service Delivery Centre.
• Manage and provide advice for conflict resolution.
• Manage Ad hoc category administration projects.
• Manage Administration duties in the range area.
• Communicate with the Supply chain team.
• Ensure the integrity of PAF components before processing.
• Assist with Catalogue management.
• Assist with Ad hoc marketing requests.
• Ownership of the automated upload of new lines.
• Run and provide category or SKU performance reports.

• Undertaken various roles such as Campground activator, Grandstand facilitator, Ticketing, and Customer service during the Formula 1 Grand Prix 2022 & 2023, and the Motorcycle Grand Prix 2022.

Maintaining inventory, presentation of products, upselling, branding, and organizing the workforce. Managing client relationships & debt recovery.

Key responsibilities

• Reaching monthly sales targets.
• Excellent customer service.
• Quick and safe delivery of commodities.
• Reporting to the Director and assisting with managing inventory.
• Creating and marketing promotions to increase sales.
• Achievements
• Top sales executive for 3 consecutive months

As part of my bachelor's curriculum, I participated in the daily operations of this organization to apply the knowledge gained from the course.

Key responsibilities

• Branding & Pricing strategies.
• Merchandising.
• Acquisition of resources required for production.
• Quality check.
• Meeting deadlines given by clients.
• Analyzed survey data to support strategic decision-making in product development initiatives.

As my final year research project, I was part of this huge organization in their Accounting & Finance department.

Key responsibilities

• Account ledger keeping.
• Generating Balance sheets, profit/loss sheets.
• Analysing balance sheets and profit/loss sheets to provide new strategies for cost-cutting and optimum utilization of business resources.
• Providing reports and updates to stakeholders and Partners.