Aadarsh Tiwari
Leabrook,Australia
Summary
Results-driven Client Relationship Management and Sales Specialist with over seven years of experience across Education, Hospitality, and Business Development. Expert in educational counseling, full-cycle sales management, CRM utilization (Salesforce), and process optimization. Proven ability to exceed ambitious revenue targets (e.g., AUD 1.12 million in sales) and forge strategic partnerships. Seeking a challenging role in University Admissions or Sales, where a combination of advisory skill, commercial acumen, and system proficiency drives departmental growth and client/student success.
Overview
8
8
years of professional experience
Work History
Course Advisor
Australian Institute of Business
Adelaide, Australia
06.2024 - Current
- Managed the entire sales and enrolment lifecycle, from initial consultation to successful enrollment for MBA and DBA courses.
- Achieved AUD 1,120,000 in course sales to date by providing strategic educational advice and building strong client relationships.
- Expert user of Salesforce CRM to track pipeline, manage daily student engagement, and ensure data integrity.
- Generated and presented daily Opportunity Pipeline and Revenue Forecast Reports from Salesforce to inform leadership's strategic planning.
- Developed and presented Daily Engagement Reports (calls, emails, meetings) to optimize outreach strategies.
- Managed student inquiries through phone, email, and in-person consultations.
- Supported enrollment processes by guiding students through application procedures.
- Attended weekly staff meetings to review upcoming projects and address any issues related to course advising.
- Provided academic advice and support to students regarding course selection, degree requirements, and university policies.
- Maintained up-to-date knowledge of current trends in higher education, such as online classes or hybrid programs.
- Conducted one-on-one meetings with students to discuss their educational goals, career aspirations, and individual learning styles.
- Created informational presentations for prospective students interested in pursuing a degree at the university.
Senior Project Manager (Freelance)
DNY Hospitality
Mumbai, India
09.2023 - Current
- Led strategic initiatives focused on enhancing operational efficiency within the hospitality sector.
- Oversaw budgeting, resource allocation, and project timelines, ensuring financial discipline across all ventures.
- Provided valuable financial insights and solutions to optimize business processes, leading to measurable cost savings for clients.
- Implemented strategic initiatives resulting in a 25% increase in operational efficiency and a 10% reduction in project costs.
- Facilitated communication between stakeholders to address project updates and issues.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Led project planning and execution for hospitality initiatives across multiple locations.
- Mentored junior team members in project management best practices and techniques.
Admissions Counselor
Upgrad Education Private Limited
Mumbai, India
10.2023 - 01.2024
- Guided global students through the complex application and enrollment process for online programs, focusing on client experience.
- Streamlined the application process, reducing turnaround time by 20%, and enhancing overall operational efficiency.
- Successfully increased student enrollment by 15% through personalized counseling sessions, and proactive follow-up.
- Evaluated applications and supported decision-making for student enrollment.
- Maintained detailed records of applicant interactions in the student management system.
- Provided guidance and support to prospective students on the admissions process.
- Documented, maintained and tracked prospective student applications.
Operations Manager
Pixie Advisory Solution Private Limited
Mumbai, India
10.2022 - 08.2023
- Managed daily operations, focusing on KPI analysis, process compliance, and team performance.
- Analyzed key performance metrics and implemented strategies that resulted in enhanced customer satisfaction and increased profitability.
- Identified and rectified unauthorized practices, ensuring a safe and compliant working environment.
- Implemented process enhancements, resulting in a 15% increase in productivity and cost savings of $15,000 annually.
- Managed team schedules and resource allocation for optimal workflow.
- Conducted regular training sessions to enhance staff skills and knowledge.
- Coordinated project timelines ensuring alignment with organizational goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Business Development Manager
AT HOSPITALITY CONSULTANT
Barcelona, Spain
12.2019 - 01.2022
- A key contributor to the launch and scaling of new hospitality ventures, specializing in financial and operational setup.
- Managed Budgeting, Licensing, Revenue and inventory management for new sites.
- Handled all key Vendor negotiations and deals to secure favorable terms.
- Successfully facilitated the launch of 37 new hospitality ventures, generating over $3 million in revenue within the first year.
- Negotiated strategic partnerships with key vendors, resulting in a 15% reduction in procurement costs.
- Developed strategic partnerships to enhance service offerings and expand client base.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Led presentations to potential clients showcasing innovative hospitality solutions.
- Drafted proposals for prospects in response to their requests for information.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Created presentations to attract new business opportunities.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Attended tradeshows and conferences to network with potential clients.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
Hotel Night Auditor /Revenue Analyst
CPG Hotels
Auckland, New Zealand
11.2017 - 06.2019
- Identified management control weaknesses and drove operational improvements to increase profit margins.
- Saved $34,700 annually by implementing cost-saving initiatives and contract amendments.
- Implemented process improvements for efficient night audit workflow.
- Analyzed revenue trends to support strategic decision-making processes.
- Developed financial models and dashboards to track performance metrics.
- Analyzed revenue trends to identify opportunities for improvement.
- Conducted research into industry trends, competitive landscape, and market conditions.
Education
MBA - Tourism And Hospitality Management
Barcelona Executive Business School (UCAM)
Barcelona07.2020
Post Graduate Diploma - Hospitality
Pacific International Hotel Management School
New Zealand10.2017
Bachelor of Science - Hospitality Management And Catering Technology
Mumbai University
Mumbai06.2015
Skills
- Team mentoring
- Relationship building
- Problem solving
- Career counseling
- Course counseling
- Data analysis
- Operational efficiency
- Team leadership
- Salesforce CRM
- Financial analysis
- Presentation skills
- Career advising
- Student support
Smart Goals
Dynamic and results-driven professional with proven success in client acquisition, student admissions, full-cycle sales (AUD 1.12M+ generated), and operations leadership across education and service-driven sectors, skilled in optimizing lead-to-conversion funnels, improving process efficiency, and driving measurable revenue outcomes Experienced in career counseling, motivational speaking, stakeholder engagement, and team leadership, with a strong ability to build trust, guide decision-making, and deliver high-quality client experiences Adept at managing cross‑functional operations, implementing scalable systems, and supporting organizational growth with a people‑centered, service‑oriented approach.
Affiliations
Delivered hospitality training programs for professionals in remote regions of India under the Tourism and Hospitality Skill Council (THSC).
References
References available upon request.
Timeline
Course Advisor
Australian Institute of Business
06.2024 - Current
Admissions Counselor
Upgrad Education Private Limited
10.2023 - 01.2024
Senior Project Manager (Freelance)
DNY Hospitality
09.2023 - Current
Operations Manager
Pixie Advisory Solution Private Limited
10.2022 - 08.2023
Business Development Manager
AT HOSPITALITY CONSULTANT
12.2019 - 01.2022
Hotel Night Auditor /Revenue Analyst
CPG Hotels
11.2017 - 06.2019
MBA - Tourism And Hospitality Management
Barcelona Executive Business School (UCAM)
Post Graduate Diploma - Hospitality
Pacific International Hotel Management School
Bachelor of Science - Hospitality Management And Catering Technology
Mumbai University