Aadarsh Raj Timilsina
Concord,NSW
Summary
Dynamic professional with a strong background in customer service and technical support, notably at Coles Supermarket. Excelled in enhancing product features through customer feedback and streamlining service delivery. Skilled in software installation and user management, demonstrating a blend of technical proficiency and exceptional interpersonal abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
11.2022 - Current
- Assisting with placing orders, processing refunds, or handling exchanges.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provide accurate information about products and services to customers.
Support Service
St Vincient Hospital ( EFS Agency)
01.2022 - 11.2022
- Set up and cleaned equipment for daily use.
- · Operating motorized cleaning machinery and equipment.
- ·Moving objects like beds, tables from one place to another.
Education
Bachelor of Information Technology - IT
Kings Own Institute
Sydney, NSW06-2024
Skills
- Customer service
- Technical support
- Software Installation and deployment
- Windows 10 support, installation and upgrade
- Support end user remotely
- Ticketing system
Certification
- Certificate on Technical Support Fundamentals - Coursera ( Google)
- Job ready program on IT support - Techskills
Timeline
Customer Service Representative
Coles Supermarket
11.2022 - Current
Support Service
St Vincient Hospital ( EFS Agency)
01.2022 - 11.2022
- Certificate on Technical Support Fundamentals - Coursera ( Google)
- Job ready program on IT support - Techskills
Bachelor of Information Technology - IT
Kings Own Institute
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