Aadavan Sridhar
Perth,Australia
Summary
Experience Level 2 Support Engineer familiar with user support and root cause analysis. Advanced knowledge of [Area] operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
1
1
Certification
Work History
TECHNICAL SALES AND SUPPORT ENGINEER
ANUNTA TECHNOLOGY
- Managing infrastructure remotely by utilising remote management tools
- Providing after-sales service and support for customers, and also passing the feedback from customers to the pre-sales team, that helps the sales team to address the pain points of new customers
- Handling tickets & issues on various channels and providing knowledge transfer to clients on effective utilisation of interfaces
- Risk monitoring and coordinating with key stakeholders to provide best solution outcomes
- Monitoring infrastructure services, routine and preventive maintenances, service restoration and providing assurance to customers
Education
Master of Cyber Security -
Edith Cowan University
Joondalup, WA2024
Master of Computer Application -
VIT University
01.2021
Bachelor of Computer Application -
SRM University
01.2019
Certification
- Introduction to Cyber Security - CISCO, Jun 2020
- IOT Workshop - Maker Lab, Aug 2020
- Overview of Block Chain - VIT, July 2020
- Web Developer Boot Camp - Udemy, March 2019
- Build your First Website, all on your own - SCALER, Dec 2018
- Getting Started with Python, Sep 2020
Profile - Overview
Highly performing, result-focused individual with a strong record of achievement including my Master qualification (Computer Applications) with VIT University where my project was recognised as best-in-class. My practical experience to date includes sales and marketing, web development and technical support. Now seeking to contribute my passion with an organization that offers opportunities for further scope towards professional advancement.
Timeline
TECHNICAL SALES AND SUPPORT ENGINEER
ANUNTA TECHNOLOGY
Master of Cyber Security -
Edith Cowan University
Master of Computer Application -
VIT University
Bachelor of Computer Application -
SRM University
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