Aadil Sirajudheen
Melbourne,VIC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Analyst
Coles Supermarkets Pty Ltd
Melbourne, VIC
03.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshoot errors.
- Assisted users in identifying issues and explained solutions to restore service and functionality for system, hardware and software issues.
- Installed, maintained and upgraded enterprise-level applications on Windows servers and local machines.
- Configured and maintained connectivity between store servers and desktops with a diverse range of Windows Server Roles and Services.
- Developed advanced PowerShell scripts to automate tasks and resolve system issues.
- Managed and administered SQL databases, performing regular maintenance, backup, and recovery operations to ensure data integrity and availability.
- Maintained technical and product knowledge and expertise, through research and documentation to ensure support remains efficient, effective and relevant to business needs.
IT Support Analyst
Probe Contact Solutions Australia
Melbourne, VIC
06.2022 - 03.2023
- Monitored helpdesk and responded to incoming tickets to address support needs for 800+ stores.
- Utilize knowledge base and support tools to resolve customer issues in the first instance where possible while updating call/incident logs for all contacts accurately and in line with existing processes
- Supported users with software, hardware and network issues.
- Identifying and reporting common issues and trends to relevant support teams.
- Providing resolution and recommendation for issues identified through system monitoring and analysis
- Engaging external vendors to support, install, and maintain system\hardware components
- Created comprehensive documentation and user guides for common IT procedures, facilitating knowledge sharing.
Education
Bachelor of Information Technology -
Victoria University
Melbourne, VICSkills
- Incident Management system
- Windows Server
- Microsoft Azure
- PowerShell
- MySQL
- C#
- Data Analysis
- Network Administration
Certification
Microsoft Certified - Microsoft Azure Administrator Associate
Timeline
IT Support Analyst
Coles Supermarkets Pty Ltd
03.2023 - Current
IT Support Analyst
Probe Contact Solutions Australia
06.2022 - 03.2023
Bachelor of Information Technology -
Victoria University