Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aadil Sirajudheen

Melbourne,VIC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Analyst

Coles Supermarkets Pty Ltd
03.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshoot errors.
  • Assisted users in identifying issues and explained solutions to restore service and functionality for system, hardware and software issues.
  • Installed, maintained and upgraded enterprise-level applications on Windows servers and local machines.
  • Configured and maintained connectivity between store servers and desktops with a diverse range of Windows Server Roles and Services.
  • Developed advanced PowerShell scripts to automate tasks and resolve system issues.
  • Managed and administered SQL databases, performing regular maintenance, backup, and recovery operations to ensure data integrity and availability.
  • Maintained technical and product knowledge and expertise, through research and documentation to ensure support remains efficient, effective and relevant to business needs.

IT Support Analyst

Probe Contact Solutions Australia
06.2022 - 03.2023
  • Monitored helpdesk and responded to incoming tickets to address support needs for 800+ stores.
  • Utilize knowledge base and support tools to resolve customer issues in the first instance where possible while updating call/incident logs for all contacts accurately and in line with existing processes
  • Supported users with software, hardware and network issues.
  • Identifying and reporting common issues and trends to relevant support teams.
  • Providing resolution and recommendation for issues identified through system monitoring and analysis
  • Engaging external vendors to support, install, and maintain system\hardware components
  • Created comprehensive documentation and user guides for common IT procedures, facilitating knowledge sharing.

Education

Bachelor of Information Technology -

Victoria University
Melbourne, VIC

Skills

  • Incident Management system
  • Windows Server
  • Microsoft Azure
  • PowerShell
  • MySQL
  • C#
  • Data Analysis
  • Network Administration

Certification

Microsoft Certified - Microsoft Azure Administrator Associate


Timeline

IT Support Analyst

Coles Supermarkets Pty Ltd
03.2023 - Current

IT Support Analyst

Probe Contact Solutions Australia
06.2022 - 03.2023

Bachelor of Information Technology -

Victoria University

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Aadil Sirajudheen