AADITYA ADHIKARI
Sydney,NSW
Summary
Proven Security Officer and Customer Service Specialist with a track record of enhancing safety and customer satisfaction at Inforce Security and Club Central. Skilled in CCTV monitoring and conflict de-escalation, I excel in identifying and mitigating risks while providing exceptional service. Achieved a significant reduction in security incidents, demonstrating strong investigation and people skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Inforce Security / Club Central
Hurstville, NSW
03.2024 - Current
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored CCTV systems to ensure safety and security of premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Verified photo IDs and tickets to allow guests passage.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Customer Service Cashier
Seven Eleven
Menai , NSW
12.2023 - 03.2025
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service by helping customers locate items they were looking for.
Customer Service Representative
Intercontinental Hotel
Sydney, NSW
01.2023 - 11.2023
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Science - Information Technology
Victorian Institute of Technology
Sydney, NSW02-2023
High School Diploma -
Kathmandu Model Secondary English School
Kathmandu, Nepal02-2021
Skills
- Visitor tracking
- Metal detector operation
- Identification verification
- Personnel screening
- Premises patrol
- Investigation documentation
- CCTV monitoring
- Conflict de-escalation
- Security guard license
Certification
- Security license
- First Aid
- RSA & RCG
- White Card
Timeline
Security Officer
Inforce Security / Club Central
03.2024 - Current
Customer Service Cashier
Seven Eleven
12.2023 - 03.2025
Customer Service Representative
Intercontinental Hotel
01.2023 - 11.2023
- Security license
- First Aid
- RSA & RCG
- White Card
Bachelor of Science - Information Technology
Victorian Institute of Technology
High School Diploma -
Kathmandu Model Secondary English School
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