Aaditya Gurung

3+ years of experience as a salesperson/ customer service representative in retail environments. Effective communication skills, both written and verbal. Demonstrated accuracy, attention to detail, and ability to work well in a team environment. Reliable Floor Staff Member known for high productivity and efficient task completion. Skilled in customer service, inventory management, and point-of-sale systems. Excel using communication, teamwork, and adaptability to ensure smooth operations and positive customer experiences. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.

• Customer Service
• Written and Verbal Communication
• MS office Literate
• Dynamic and Motivated
• Cashier Management
• Inventory Control
• Order processing
• Interpersonal Skill
• Barista training & service management course

Bandana Basnet, Manager, Fonedeals Pty Ltd., Rockdale, Australia

• BhatBhateni Supermarket Pty LTD., Kathmandu, Nepal, Customer Service Representative, 06/01/20, 01/31/22, Creating an engaging shopping experience for customers by initiating conversation and interacting with them in personalised way., Providing information about the current trend, business product, and their new promotion according to the customer need., Assisting the customers for their inquiries regarding the various product and sales., Checking the cash register at the end of the sales., Stock management and ordering., Communicating with various vendors/supplies for credit follow-up and ordering products for the store.
• Fonedeals Pty LTD, Shop 1, 495 Princes Highway, Rockdale, NSW, Australia, Customer Service/ Sales, 06/01/23, Current, Proactively and reactively assisting customers with their questions, concerns, and item purchases., Guide customers on purchases based on their interests, promotions, and other sales and preferential parameters., Perform as a cashier and general store upkeep during business hours and after closing., Continue to maintain up-to-date knowledge of the product and new tech trends for upcoming product promotions and releases., Maintain visual and display standards of the business and ensure the stock is well stocked.
• Jalpa Coffee Club, Lalitpur, Nepal, 44600, Café allrounder & barista, 01/01/22, 12/31/22, Performed as a barista in a busy café in Nepal., Helped the team overall, worked as a team and helped build good chemistry., Perform as a cashier when at times of understaffed., Maintain visual and display standards of the business and ensure the stock is well stocked.

• Barista
• RSA