Aaditya Taneja
Carlton
Summary
Experienced Videographer and Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, and providing customised solutions to build loyalty. Highly skilled in dealing and following up with customers and managing multiple tasks at once.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Blue Sapphire Coin Laundry
2022.11 - 2023.06
- Aided with the day to day operations such as but not limited to, cleaning, greeting customers, assisting customers with the use of machines etc.
- Made sure all machinery and technical systems (alarms, automatic doors, exit signs) were functioning accordingly.
- Ensured a clean, safe environment for customers and employees.
Customer Service Assistant
Pet Plast India
2021.01 - 2021.06
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 40+ incoming calls each day with utmost professionalism and knowledgeable service.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Film - Film And Video Production
SAE Institute
Southbank, VIC08.2026
High School Diploma -
DPS International
Gurgaon, India08.2021
Skills
- Editing Skills
- Adobe After Effects
- Critical Thinking
- Professional Relationships
- Upselling Products and Services
- Call Documentation
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Improved company reviews by making follow up calls for feedback which also led to returning customers
- Identified various product issues previously unknown through extensive customer feedback practices
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
Right to serve alcohol certification
Availability
Monday- 7 am to 12am
Tuesday- 7 am to 12 pm, 7 pm to 12 am
Wednesday- 7 am to 12 pm, 7 pm to 12 am
Thursday- All day and night
Friday- All day and night
Saturday- All day and night
Sunday- All day and night
Timeline
Customer Service
Blue Sapphire Coin Laundry
2022.11 - 2023.06
Customer Service Assistant
Pet Plast India
2021.01 - 2021.06
Bachelor of Film - Film And Video Production
SAE Institute
High School Diploma -
DPS International
Right to serve alcohol certification
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