Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Availability
Timeline
Generic

AAISHA SHAIK

Oakleigh South

Summary

Experienced with managing high-value accounts and cultivating strong client relationships. Utilizes strategic planning and negotiation skills to drive client success and business growth. Track record of effective team collaboration and delivering tailored solutions to meet client needs.

Overview

8
8
years of professional experience

Work History

Senior Key Account Manager

Hello Renewable Trading
05.2024 - Current
  • Delivered informative presentations on product offerings at conferences and trade shows, sparking interest among potential clients.
  • Played a key role in company growth by identifying and pursuing opportunities for expansion into new markets and industries.
  • Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
  • Mentored junior team members in effective account management techniques, contributing to their professional development.
  • Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
  • Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
  • Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
  • Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.

Key Account Manager

Emerging Energy Solutions Group
03.2020 - 04.2024
  • Develop and maintain relationships with key clients. Through building rapport, understanding their needs, and providing solutions that meet their goals.
  • Collaborate with sales and marketing to identify sales leads, build relationships with customers, and provide excellent customer service throughout the customer experience.
  • Recognized security risks to properly handle situations.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service, and proactive management.
  • Worked closely with finance department to ensure invoices were paid promptly and accurately.
  • Collaborate with other departments to deliver solutions that meet client needs.
  • Provide training, feedback, and development opportunities to junior account managers to help them build their skills and knowledge.
  • Developed and managed long-term relationships with key customers.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Understanding the competitive landscape and identifying opportunities by staying up-to date on industry trends and best practices, and identifying ways to offer better value than the competition.
  • Responsible for driving growth from new customer acquisition, improving customer retention, and growing average sales value while maintaining high customer satisfaction.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.

Claims Officer

Insurance Australia Group
09.2019 - 02.2020
  • Assisted claimants, providers and clients with problems or questions regarding motor claims.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Performed quality assurance checks on team members' work before submitting it for approval.
  • Provided guidance and advice to customers regarding their insurance coverage options.
  • Worked closely with other departments within the organization to ensure that all necessary information is gathered for each claim.
  • Reviewed and analyzed customer claims to determine whether they were valid or not.

Transaction Risk Investigator

Amazon
01.2017 - 01.2018
  • Research and evaluate facts surrounding seller and buyer transactions.
  • Taking appropriate action on investigated transactions based on established standard operation procedure and tools.
  • Document their actions by providing detailed annotations.
  • Communicate with external customers via phone or email during the investigation process.
  • Communicate with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
  • Understand the issue and make best use of the available resources to resolve it.
  • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
  • Communicate with internal and external stakeholders.
  • Responded to fraud alerts, chargebacks and disputes.
  • Understand performance metrics to create analysis for driving business goals
  • Meet predetermined and assigned productivity targets and quality standards.
  • Conducted investigations into suspicious transactions to identify and mitigate risk.

Education

Masters - Project Management

Swinburne University of Technology
Melbourne, VIC
12.2019

Mechanical Engineering

Jawaharlal Nehru Technological University
10.2016

Skills

  • Relationship Management
  • Key Account Management
  • Client Needs Assessment
  • Customer Rapport
  • Business Strategies
  • Quality assurance
  • Workload management
  • Account Retention
  • Revenue Generation
  • Business Development
  • Lead Generation
  • Strong work ethic
  • CRM software proficiency
  • Client onboarding
  • Client relationship building

Hobbies and Interests

Photography, Travelling, Socialising

Availability

Available to start after 2 weeks notice

Timeline

Senior Key Account Manager

Hello Renewable Trading
05.2024 - Current

Key Account Manager

Emerging Energy Solutions Group
03.2020 - 04.2024

Claims Officer

Insurance Australia Group
09.2019 - 02.2020

Transaction Risk Investigator

Amazon
01.2017 - 01.2018

Mechanical Engineering

Jawaharlal Nehru Technological University

Masters - Project Management

Swinburne University of Technology

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AAISHA SHAIK