Aakanksha Nabar

• Proficiently used RMS for reservations, check-ins/outs, reporting, and accurate recordkeeping.
• Balanced daily accounts and prepared accurate financial and operational reports.
• Provided a warm welcome at check-in and managed guest inquiries across phone, in-person, and online channels with professionalism.
• Resolved guest complaints calmly and effectively, protecting the hotel’s reputation for exceptional service.
• Trained and onboarded new hires in front desk operations, RMS usage, and customer service, strengthening team performance.
• Drove revenue growth by promoting room upgrades and add-on services to guests.
• Reservations + Admin

• Oversee daily restaurant operations including both front-of-house and back-of-house activities.
• Lead and train staff, delegate tasks, create schedules, and support team development.
• Ensure excellent customer service by interacting with guests and resolving complaints or issues.
• Manage inventory and supplies, place orders, and coordinate with vendors.
• Maintain health and safety standards by ensuring compliance with regulations and conducting checks.
• Control budgets and expenses, track sales, and monitor profitability.
• Prepare reports on daily revenue, costs, and staff payroll as needed.

• Clean and service rooms to hotel standards, including bed making, dusting, bathroom cleaning, and vacuuming.
• Replenish amenities such as towels, toiletries, and minibar items.
• Respond to guest requests and provide friendly customer service.
• Report maintenance or safety issues to supervisors promptly.
• Maintain cleanliness of public areas and follow all health and safety guidelines.

• Clean and service guest suites and public areas to Meriton standards, including making beds, changing linens, vacuuming, dusting, and bathroom cleaning.
• Restock room amenities such as towels, toiletries, and other supplies as required.
• Report maintenance or safety issues promptly to management.
• Deliver friendly service and attend to guest requests efficiently.
• Adhere to Meriton’s cleanliness and safety protocols at all times.

• Assisted hotel revenue managers and generated new client leads.
• Managed property admin modules, performed validations, ordered inventory, and coordinated with vendors.
• Conducted cold calling and collected customer feedback with the marketing team; built online presence on new portals.
• Initiated marketing communications and built strong client relationships.
• Recruited and hired suitable staff.
• Prepared reports on project progress, budgets, and resource use.
• Identified business risks and developed mitigation strategies.
• Provided technical support and executed complex projects.

Managed daily, weekly, and monthly sales reports, billing, and cash handling.

• Maintained customer relations through follow-ups, personalized styling, and special orders for premium clients.
• Oversaw inventory management including tracking sales, tagging, folding, and organizing stock.
• Handled store setup, visual merchandising, cash deposits, and sales campaign organization.
• Responded promptly to customer inquiries with professionalism.
• Built strong customer relationships to encourage loyalty and repeat business.
• Forecasted sales to support planning and targets.

• Trained and worked in all key departments, including Front Office, Food & Beverage, Kitchen & Bakery, Housekeeping, Public Relations, and Human Resources.
• Managed guest relations, registration, restaurant service, and setup.
• Handled kitchen and bakery tasks including garde manger and patisserie.
• Oversaw room setup, floral arrangements, and maintained housekeeping standards.
• Managed social media, content creation, and blogger events.
• Conducted HR activities such as hiring, interviewing, updating policies, and payroll preparation.