Summary
Overview
Work History
Education
Skills
Timeline
Generic

AAKANKSHA SINGLA

Melbourne,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Corporate Store Manager

7 Eleven Store
02.2023 - Current
  • Collaborated with corporate leadership to develop and execute strategies that aligned with company goals and objectives.
  • Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines and local regulations.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development opportunities.
  • Enhanced visual merchandising displays, resulting in increased customer engagement and higher average transaction values.
  • Coordinated special events at the store location that attracted repeat customers, driving increased revenue and brand awareness.
  • Leveraged employee strengths by assigning tasks strategically, resulting in high-performing teams capable of exceeding sales targets consistently.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Oversaw budgeting process for the store, consistently meeting or exceeding financial targets set by corporate management.
  • Reduced employee turnover through effective hiring practices, ongoing coaching, and fostering a supportive work culture.

Assistant Store Manager

7 Eleven Corporation
12.2022 - 02.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Accountant

Abhilashi Univeristy
05.2020 - 07.2022
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
  • Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
  • Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization.
  • Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
  • Participated in due diligence activities related to mergers and acquisitions, ensuring a smooth transition of acquired assets into the company''s existing financial systems.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Established strong relationships with banking partners to facilitate access to various financial services and secure favorable lending terms for the organization.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Console Operator

7 Eleven Franchisee
12.2018 - 02.2020
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Boosted operational effectiveness by staying up-to-date with industry trends and advancements in console technology.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Optimized resource utilization by effectively managing equipment usage during peak hours and periods of high demand.
  • Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.
  • Prioritized system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
  • Observed and reported suspicious activities and persons.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.

Education

MBA - Business, Family, And Consumer Sciences

Holmes Secondary College
Melbourne, VIC
07.2021

Bachelor of Commerce - Accounting And Business Management

MCMDAV College
07.2018

Skills

  • Analytical Thinking
  • Budgeting and Forecasting
  • Performance Management
  • Problem Solving
  • Interpersonal Skills
  • Strategic Planning
  • Sales Management
  • Inventory Control
  • Business Development
  • Coaching and Mentoring
  • Financial Analysis
  • POS Systems
  • Promotional Planning
  • Payroll Management
  • Customer Service Management
  • Financial Operations Management

Timeline

Corporate Store Manager

7 Eleven Store
02.2023 - Current

Assistant Store Manager

7 Eleven Corporation
12.2022 - 02.2023

Accountant

Abhilashi Univeristy
05.2020 - 07.2022

Console Operator

7 Eleven Franchisee
12.2018 - 02.2020

MBA - Business, Family, And Consumer Sciences

Holmes Secondary College

Bachelor of Commerce - Accounting And Business Management

MCMDAV College

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AAKANKSHA SINGLA